Front Desk Supervisor📣 Job Ad

About The Ritz-Carlton and the Role

The Ritz-Carlton Hotel Company, *** is seeking a Front Desk Supervisor to join its team in Riyadh. This full-time position is central to delivering the company's "Gold Standards" and ensuring exceptional guest experiences daily. The role involves contributing to a team dedicated to setting global benchmarks for luxury service.

Core Responsibilities

The Front Desk Supervisor is responsible for overseeing front desk operations, ensuring smooth guest interactions, and maintaining high service quality. Key responsibilities include:

• Processing guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
• Handling all payment types, including room charges, cash, checks, debit, and credit, and assisting staff with problem payments.
• Setting up accurate guest accounts upon check-in, managing sharewiths, separate room/tax/incidentals, and complimentary arrangements.
• Anticipating sold-out situations and securing alternative accommodations for guests when the property cannot fulfill reservations.
• Blocking rooms in the computer system and identifying specific requirements and requests.
• Coordinating with Housekeeping to monitor room readiness for check-in.
• Reviewing shift logs and daily memo books, documenting pertinent information in logbooks.
• Counting the bank at the beginning and end of each shift, balancing and dropping receipts according to Accounting specifications.

Guest Relations and Operational Support

This role emphasizes proactive guest service and effective departmental coordination to resolve issues and maintain operational flow:

• Following up with guests to ensure satisfaction regarding guest-related issues.
• Contacting appropriate individuals or departments, such as Bellperson or Housekeeping, to resolve guest calls, requests, or problems.
• Anticipating and addressing guests’ service needs promptly and professionally.
• Ensuring adherence to quality expectations and service standards.

Team Support and Professional Conduct

The supervisor will also contribute to team development and uphold company policies:

• Assisting management with various employee-related tasks including hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching.
• Serving as a role model and the initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Reporting accidents, injuries, and unsafe work conditions to the manager, and completing all required safety training and certifications.
• Following all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintaining the confidentiality of proprietary information.
• Speaking with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones using appropriate etiquette.
• Developing and maintaining positive working relationships with colleagues.

Qualifications and Requirements

Candidates for the Front Desk Supervisor position should meet the following criteria:

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No prior supervisory experience is required for this role.
• License or Certification: None specified.

Physical Demands

The role involves certain physical requirements:

• Ability to stand, sit, or walk for extended periods of time.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Performing other reasonable job duties as requested.