Group Leader Technical Operations EN

About the Role

CAE is seeking a Group Leader, Technical Operations, to establish and lead the technical operations supporting Riyadh Air’s new training centre in Riyadh, Saudi Arabia. This full-time role involves leading a maintenance team in a new training environment, focusing on the readiness, reliability, and regulatory compliance of advanced flight simulation training equipment. The position requires 5-10 years of experience.

Key Responsibilities

• Lead the team responsible for preventive and corrective maintenance of training equipment at the customer site.
• Ensure all training devices operate according to certification standards.
• Serve as the primary point of contact for the customer regarding technical and operational queries.
• Ensure consistent achievement of internal, customer, and Service Level Agreement (SLA) compliance and quality metrics/KPIs.
• Monitor defect and interrupt counts, addressing them appropriately through corrective and preventive measures.
• Generate operational rosters and ensure sufficient coverage.
• Recruit and hire new staff to meet operational deliverables and manpower requirements.
• Report and communicate serious technical, staff, or customer-related concerns to upper management.
• Conduct annual performance reviews for technical operations staff.
• Communicate operational and organizational information effectively and transparently.

Performance, Quality, and Compliance

• Foster a workplace culture aligned with the organization's mission, vision, principles, and values, emphasizing safety and technical excellence.
• Promote harmonious staff relations and teamwork to achieve customer satisfaction.
• Prioritize occupational safety and health in the workplace.
• Oversee compliance with the CAE Global Environmental policy.
• Provide direction for staff development through training, coaching, mentoring, and task assignments.

Project Management

• Coordinate the planning, scheduling, and execution of new installations, updates, and device qualification processes.

Customer Satisfaction and Regulatory Requirements

• Collaborate with customers to ensure high service levels for their training operations.
• Develop and maintain strong working relationships with customers, suppliers, project managers, customer service representatives, and regulators.
• Plan annual recurrent evaluations with regulatory authorities in coordination with the Quality and Compliance Manager.
• Prepare and oversee the operation and team for successful initial and recurrent certifications of training devices.
• Ensure timely submission of all evaluation update reports to the relevant authority.

CAE Offers

• A comprehensive and competitive benefits package.
• A leadership role in establishing technical operations for a new aviation training centre in Riyadh.
• Exposure to a diverse simulator operation supporting multiple training devices and aircraft platforms.
• An environment that values technical expertise, ownership, continuous improvement, and engineering excellence.
• Defined pathways for internal professional development and leadership advancement.