Guest Ambassador Westfield📣 Job Ad

About the Guest Ambassador Role

Cenomi Centers is seeking a dedicated Guest Ambassador to join its team in Riyadh, Saudi Arabia. This full-time position is central to enhancing the visitor experience across Cenomi Centers' malls, ensuring a welcoming and supportive environment for all guests.

Role Overview and Purpose

The Guest Ambassador serves as the primary point of contact for visitors, responsible for delivering exceptional, guest-centric experiences. This role ensures that guests feel welcomed, supported, and valued through proactive service, efficient problem resolution, and personalized assistance throughout their visit to the mall.

Key Responsibilities

• Welcome guests and serve as a trusted point of contact during their visit.
• Resolve guest inquiries and concerns while ensuring a consistently high standard of service.
• Support various guest engagement initiatives, promotions, and in-mall activations.
• Maintain comprehensive knowledge of mall operations, facilities, and tenant offerings.
• Uphold established service standards across all assigned rotating shifts.

Qualifications and Experience

Candidates for the Guest Ambassador position should possess 2 to 5 years of relevant experience in a customer service or guest relations role. A strong commitment to delivering high-quality service and guest satisfaction is essential for this role.

Work Schedule

This full-time position requires flexibility to work rotating shifts, which include weekends and public holidays, to ensure continuous guest support and service coverage.

Application Process

Interested candidates are invited to apply for this position. Further details regarding the application process will be provided upon inquiry.