Guest Experience Agent📣 Job Ad

About the Guest Experience Agent Role

IHG Hotels & Resorts is seeking a Guest Experience Agent to join our team in Riyadh, Riyadh, Saudi Arabia. This full-time position is suitable for individuals with 0-1 years of experience who are dedicated to providing exceptional service and creating memorable experiences for guests from arrival to departure.

Key Responsibilities

• Welcome guests and deliver friendly, efficient, and personalized service.
• Assist guests with check-in, check-out, and handle enquiries and requests.
• Resolve guest concerns promptly to ensure complete guest satisfaction.
• Promote hotel facilities, services, and local attractions to enhance the guest experience.
• Coordinate with other departments to ensure seamless guest service.
• Maintain accurate guest records and follow hotel policies and procedures.

What We Offer

We provide our team members with the resources needed for success. This includes a competitive salary, a full uniform, impressive room discounts, and access to comprehensive training programs within the industry.

Our Commitment to Inclusion and Wellbeing

IHG Hotels & Resorts is committed to fostering inclusive teams where diversity is celebrated, and colleagues are encouraged to bring their authentic selves to work. We provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Our culture promotes trust, support, and acceptance, valuing different backgrounds, experiences, and perspectives.

Through our 'my Wellbeing' framework, we support employee wellbeing across health, lifestyle, and the workplace, ensuring a collaborative environment where every team member can belong, grow, and make a difference.

Candidate Profile

We are seeking individuals with a strong passion for delivering exceptional service and a commitment to creating memorable experiences for every guest. The ideal candidate will be proactive, guest-focused, and possess excellent communication skills.

Join IHG Hotels & Resorts

Become part of our global family and contribute to a team dedicated to raising service standards and ensuring guest satisfaction.