Guest Service Officer📣 Job Ad

About the Role

Plaza Premium Group is seeking a Guest Service Officer to join our team in Riyadh, Saudi Arabia. This full-time position involves providing professional guest services within airport lounges across the Kingdom, ensuring a positive experience for all travelers. The role supports lounge operations through accurate handling of guest records, cash transactions, and operational checks, and is suitable for candidates with 0-1 years of experience.

About Plaza Premium Group

Plaza Premium Group is a global leader in airport hospitality, established in Hong Kong in 1998. The company operates services and facilities in over 200 locations across more than 60 international airports worldwide. Its core business segments include airport lounges, airport terminal hotels, airport meet & greet services, and airport dining concepts. Plaza Premium Group also provides airport hospitality solutions to leading airlines, alliances, and corporates globally, including Cathay Pacific Airways, Singapore Airlines, and Lufthansa. The company is committed to enhancing the travel experience and has developed the Smart Traveler mobile-app rewards program.

Key Responsibilities

• Manage guest check-in procedures and ensure compliance with lounge admission guidelines.
• Greet, receive, and bid farewell to guests at lounge entrances and reception areas.
• Assist guests with services such as internet access, baggage arrangements, shower access, and nap room bookings.
• Conduct regular checks of all lounge areas and report maintenance or cleaning requirements.
• Promote lounge services and facilities while professionally handling guest requests and complaints.
• Manage lost and found items and maintain proper documentation.
• Handle confidential guest information with integrity and discretion.
• Answer incoming telephone calls and take appropriate immediate actions when required.
• Maintain accurate records of cash flows, receipts, and related documentation.
• Support the implementation and continuous improvement of quality management systems.
• Perform any other duties assigned by the Supervisor in line with operational requirements.

Candidate Profile

The ideal candidate will be presentable, customer-focused, and professional, demonstrating strong interpersonal and communication skills. This role requires an individual who can work independently and effectively under pressure in a fast-paced environment.

Qualifications and Experience

• 0-1 years of experience in a customer service role.
• A belief in excellent customer service and treating every person with kindness.
• Ability to listen, adapt quickly, and think innovatively.
• Willingness to work shift duties as required.

Work Environment

This full-time position is based at the airport in Riyadh, Kingdom of Saudi Arabia. The role involves working in a dynamic, global environment alongside colleagues from various international backgrounds.