Guest Service Agent📣 Job Ad

About the Role

Rotana Hotels is seeking a Guest Service Agent to join our Front Office team in Jeddah and Makkah, Saudi Arabia. This full-time position is open to candidates with 2-5 years of relevant experience in the hospitality sector.

Role Overview

The Guest Service Agent is responsible for providing professional and customer-focused service to guests. This role ensures that each guest's stay becomes a memorable experience through consistent engagement and adherence to service standards.

Key Responsibilities

• Offer consistently professional, friendly, warm, and engaging service to all guests.
• Execute guest check-in procedures in accordance with established Standard Operating Procedures (SOPs).
• Manage guest check-out processes according to defined hotel standards.
• Handle room sales for walk-in guests and address day-to-day facilities issues proactively.
• Manage cash inventory, including cashing cheques and foreign currency bills of exchange for hotel guests, adhering to credit policies.
• Collaborate effectively with colleagues across all departments, particularly Housekeeping, Finance, and Reservation.
• Ensure the Guest Service Desk is consistently staffed, operationally prepared, and adequately stocked to serve as a primary point of contact for guests.
• Maintain guest privacy by ensuring no personal details are disclosed.
• Demonstrate a comprehensive understanding of hotel policies, procedures, and service standards.
• Possess full knowledge of hotel facilities and current happenings.

Qualifications and Experience

• A degree in hospitality is preferred.
• Previous experience within the Front Office Department of a hotel is essential.
• A minimum of 2-5 years of experience in a related role.

Required Skills and Attributes

• Excellent written and verbal communication skills in English are mandatory.
• Knowledge of an additional language is an advantage.
• Strong interpersonal and problem-solving abilities.
• Computer literacy is an advantage, with previous experience using the Opera system being beneficial.
• A customer-driven, proactive, and approachable personality.
• Ability to perform effectively under pressure in a fast-paced environment.
• Demonstrated ability to work collaboratively as part of a multi-cultural team.

Work Environment

This full-time role operates within a dynamic and fast-paced hotel environment. The successful candidate will thrive in a setting that requires collaboration with a diverse team and interaction with international guests.