Head of Non Motor Claims

About Aon

Aon is a global professional services firm that provides a broad range of risk, retirement, and health solutions. The company supports clients in understanding, managing, and transferring risk through data-driven insights, risk engineering, and insurance placement strategies. Aon aims to shape decisions for the better to protect and enrich lives globally.

Role Overview

Aon is seeking a Head of Non-Motor Claims to join its team in Riyadh, Saudi Arabia. This full-time role involves leading and advocating complex, high-severity claims for corporate and commercial clients across General Lines. The successful candidate will deliver timely and commercially appropriate outcomes, provide expert coverage advice, manage key market relationships, leverage claims insights and data, and contribute to Aon’s technical excellence and client value. A minimum of 10 years of experience is required for this position.

Key Responsibilities

• Lead and manage complex, high-severity, and high-profile claims across General Lines (*, Property, Casualty, Financial Lines, Specialty) for corporate and commercial clients.
• Develop and execute effective claims strategies to achieve timely, fair, and commercially appropriate outcomes.
• Provide expert guidance on coverage interpretation, policy wording, and negotiation tactics.
• Oversee and coordinate the end-to-end claims process, ensuring accurate documentation, tracking, and reporting.
• Act as a senior claims advocate for key clients, representing their interests with insurers, loss adjusters, and legal counsel.
• Participate in client meetings, stewardship reviews, and renewal discussions to provide claims insights and trends analysis.
• Proactively identify claims-related risk trends and recommend risk improvement and loss mitigation strategies to clients.
• Build and maintain strong working relationships with local and international insurers, reinsurers, TPAs, adjusters, and legal advisors.
• Lead or support negotiations with insurers to resolve contentious coverage issues and achieve favorable settlements.
• Ensure all claims activities adhere to Aon policies, local regulatory requirements, and best practice standards.
• Provide technical coaching, mentoring, and day-to-day support to junior claims colleagues.
• Use claims data and analytics to generate insight on loss trends, root causes, and improvement opportunities.
• Prepare and present regular claims reports and management information for clients and internal stakeholders.

Qualifications and Experience

• A minimum of 10 years of experience in claims leadership and management.
• Demonstrated expertise in managing complex, high-severity claims across General Lines.
• Strong understanding of coverage interpretation, policy wording, and negotiation tactics.
• Proven ability to build and maintain relationships with insurers, clients, and other stakeholders.
• Experience with claims data analysis and reporting.

Work Environment

This role is based in Riyadh, Kingdom of Saudi Arabia, and is subject to local labor laws and regulations. Aon provides a collaborative working environment designed to support professional development, performance, and well-being.