Information Technology Support Technician

About Noon

Noon is a leading consumer commerce platform in the region, established in Saudi Arabia and the UAE in December 2017, and expanding to Egypt in February 2019. The Noon ecosystem includes marketplaces for food delivery, quick commerce, fintech, and fashion. The company is currently in a growth phase, with six years of operation and ongoing development.

The Role

Noon is seeking an Information Technology Support Technician to join its team in Riyadh. This full-time role involves working closely with business units, fellow technicians, and engineering teams to implement, maintain, and support critical IT infrastructure. The technician will also provide daily technical support to meet current and future business requirements. The ideal candidate will have 2-5 years of relevant experience.

Key Responsibilities

• Provide 1st and 2nd line support to ensure optimal performance of IT equipment and infrastructure, meeting departmental KPIs and SLAs on site.
• Participate in site-wide projects that address evolving business and IT needs.
• Install, maintain, and support IT equipment, including laptops, telecoms equipment, printers, scanners, thin clients, and workstations. This may also involve cabling work after training.
• Manage the imaging of workstations and laptops, including updates.
• Offer technical support and input for site and team projects and initiatives.
• Undertake ad-hoc requests and tasks as required.
• Manage IT assets and inventory, including checks and audits in line with global standards and processes, and handle Return Merchandise Authorization (RMA) processes with suppliers.

Required Qualifications and Skills

• Experience in MS Windows System Support.
• Some experience with Linux/Unix System Support.
• Two years of prior technical (IT) exposure or experience, preferably in an operational environment, is highly favorable.
• Excellent English communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.
• A strong commitment to customer service and a demonstrated history of excellent customer-facing skills.
• Demonstrable methodical problem-solving and strong analytical skills.
• Ability to keep others informed of information that contributes to team, department, or company performance.
• An excellent understanding of computer hardware and software, coupled with a willingness to learn new technology and acquire new skills.

Candidate Profile

Noon seeks individuals who uphold high standards and recognize the importance of diligent work. Candidates should be resourceful, possess a strong bias for action, and demonstrate originality. The environment at Noon requires adaptability, flexibility, and a continuous learning mindset.