Infrastructure Lead Operation

About the Role

MIS - Al Moammar Information Systems Co. is seeking an Infrastructure Lead Operation to join their team in Riyadh, Saudi Arabia. This full-time role involves leading technical operations and ensuring the smooth functioning of critical infrastructure components. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Lead technical operations for Infrastructure Maintenance & Managed Services across servers, operating systems, virtualization, networks, security, storage, backup, and monitoring.
• Lead technical escalations for critical incidents, coordinate troubleshooting, and ensure root-cause analysis and corrective actions are completed.
• Coordinate infrastructure maintenance, upgrades, migrations, patches, and production changes, including impact assessments, risk reviews, testing, and rollback plans.
• Monitor infrastructure availability, performance, capacity, and SLA compliance, identifying operational risks and improvement opportunities.
• Coordinate with technical teams, service desk, application teams, and vendors to resolve issues and maintain service continuity.
• Lead technical coordination for disaster recovery, service restoration, and major infrastructure incidents.
• Maintain technical documentation, operating procedures, and knowledge-transfer materials.
• Support infrastructure lifecycle and capacity planning, service improvements, and transition activities.
• Participate in on-call support and respond to critical incidents when required.

Required Qualifications and Experience

• A minimum of 5 to 10 years of experience in infrastructure operations.
• Demonstrated ability to lead technical operations and manage critical incidents.

Work Environment and Expectations

This role is based onsite in Riyadh, Saudi Arabia. The successful candidate will be expected to meet agreed Service Level Agreements (SLAs) and participate in on-call support as required to address critical incidents and ensure continuous service availability.