Invoice To Cash Associate Manager

About Zimmer Biomet and the Role

Zimmer Biomet, a global medical technology leader for nearly 100 years, is seeking an Invoice To Cash Associate Manager. This full-time position is based in Riyadh, Saudi Arabia. The role involves leading the local Invoice to Cash (ITC) team and ensuring the disciplined execution of accounts receivable, credit, invoicing documentation, and collections-enablement activities. The Associate Manager will establish operating agendas, follow-up routines, and continuous performance assessment for both office-based and field-based resources.

Role Overview

The Invoice to Cash Associate Manager works closely with Finance, Controller, Commercial Operations, Commercial teams, and customers. This position is responsible for protecting collection readiness by resolving documentation and reconciliation issues, maintaining account controls, and building customer relationships. The role combines local team leadership with regular customer engagement, including key public and private accounts.

Key Responsibilities

• Lead and develop the local ITC team, setting agendas, assigning priorities, monitoring follow-up actions, and assessing performance.
• Coach team members on customer account management, collection readiness, documentation quality, and issue resolution.
• Coordinate field and office activities, including travel plans and account-visit priorities, to support efficient issue resolution and payment follow-up.
• Drive continuous improvement in local ITC processes, reporting discipline, and collaboration across Finance, Commercial Operations, and Commercial teams.
• Manage the relationship with external Collections Agencies.
• Prepare and lead monthly accounts receivable review meetings with Finance, Operations, and Commercial stakeholders, monitoring aging and escalating risks.
• Support regular credit-limit reviews and oversee the review, blocking, and release of overdue customer accounts.
• Review and approve new customer accounts within delegated authority and established governance.
• Ensure customer documentation is complete, accurate, and accessible, following up with Commercial Operations and Commercial teams for necessary documentation.
• Support the preparation and upload of invoices and related documentation to NUPCO, Etimad, and other relevant invoicing portals, acting as back-up for e-invoicing.
• Build and maintain relationships with key accounts, including NUPCO and Habib Group, through regular visits and quarterly reconciliations.
• Join customer visits with Sales to establish working relationships and understand sales processes and documentation requirements.
• Support timely resolution of disputes, reconciliation issues, settlement delays, and documentation gaps.

Qualifications and Experience

• 5-10 years of relevant experience.
• Demonstrated leadership skills in managing teams and driving operational discipline.
• Strong understanding of accounts receivable, credit management, and collection processes.
• Ability to build and maintain constructive customer relationships.
• Proficiency in managing documentation and reconciliation processes.

Work Environment and Travel

This role requires regular local travel within Saudi Arabia for customer meetings and account visits. The expected work split is approximately 70% office-based and 30% field-based. The position is full-time and based in Riyadh, Riyadh, Saudi Arabia.

Application Information

Zimmer Biomet is committed to creating an inclusive environment where every team member feels respected and empowered. Salary for this position will be disclosed during the application process.