IT Demand Manager📣 Job Ad

About the Role

TawanTech is seeking an IT Demand Manager to join our team in Riyadh, Riyadh Province. This full-time role is central to establishing and managing a structured pipeline for technology-driven demand originating within the IT organization. The successful candidate will focus exclusively on internal IT demand, ensuring technology requirements are clearly defined, appropriately assessed, and aligned with strategic priorities, budgets, and available capacity.

Role Context and Scope

This position covers technology-driven demand, including infrastructure upgrades, architecture initiatives, technical debt remediation, operational improvements, platform and tooling requirements, software licenses, cloud services, and Managed Services. Business-initiated demand is managed separately by the existing Business Demand Manager. The IT Demand Manager will work closely with IT Strategy and Architecture, Service Leads, IT Finance, the Business Demand Manager, the Capacity Manager, and external service providers to establish a transparent and disciplined approach to IT portfolio planning and decision-making.

Key Responsibilities

• Capture and classify all internally initiated IT demand in a central pipeline.
• Validate the scope, ownership, expected outcomes, and completeness of each demand, guiding demand owners in preparing necessary information and justification.
• Assess qualified demand against strategic alignment, operational value, regulatory relevance, risk, cost, benefits, dependencies, and urgency.
• Coordinate the preparation and review of investment cases for significant technology requirements, consolidating input from Architecture, Finance, Security, Risk, Procurement, Service Leads, and the Capacity Manager.
• Apply consistent scoring and prioritization criteria across the internal IT demand portfolio, preparing recommendations and decision materials for IT prioritization forums.
• Align internal IT demand with business demand, technology roadmaps, budgets, available capacity, and delivery plans, facilitating prioritization discussions.
• Maintain end-to-end visibility of demand status from intake through implementation handover, tracking volumes, backlog, cycle times, intake quality, and decision status.
• Produce regular dashboards and management reporting on the internal IT demand portfolio, identifying process bottlenecks and continuously improving demand management standards, workflows, tools, and reporting.

Required Qualifications and Experience

• A minimum of 5-10 years of experience in establishing or operating IT demand management, portfolio management, technology planning, or comparable governance processes.
• Strong understanding of demand qualification, assessment, prioritization, and portfolio planning.
• Experience evaluating technology investments, investment cases, costs, benefits, risks, and dependencies.
• Broad understanding of applications, infrastructure, architecture, cloud services, and Managed Services operating models.
• Experience in banking, financial services, or another regulated environment is preferred.
• Experience in a complex multi-vendor or Managed Services environment is an advantage.

Essential Skills and Attributes

• Experience with ServiceNow Demand Management, ServiceNow SPM, or a comparable portfolio management tool is preferred.
• Advanced Excel and PowerPoint skills; experience with Power BI or comparable reporting tools is an advantage.
• Familiarity with prioritization methods such as WSJF and relevant frameworks like ITIL, COBIT, or SAFe is preferred.
• Ability to manage multiple priorities and coordinate input from different stakeholders.
• Ability to challenge demand constructively and build alignment across different IT functions.
• Structured, analytical, and outcome-oriented approach.
• Effective communication skills for both technical and non-technical stakeholders.
• High level of ownership, independence, and accountability.

Work Environment

This role operates within a complex, fast-paced, and transformation-driven environment. The IT Demand Manager will be instrumental in fostering a disciplined approach to IT portfolio planning and decision-making, contributing significantly to TawanTech's strategic objectives.