IT Supervisor📣 Job Ad

About the Role

Hilton Riyadh Hotel & Residences is seeking an IT Supervisor to join its team in Riyadh. This full-time role involves providing comprehensive IT support to ensure the seamless operation of technology infrastructure across the hotel.

Role Purpose and Contribution

The IT Supervisor plays a critical role in maintaining the technology systems that underpin both guest services and internal hotel operations. By ensuring reliable IT support, this position directly contributes to delivering memorable experiences and upholding the standards of hospitality.

Key Responsibilities

• Promptly address technology equipment and connectivity service requests to ensure smooth operation of technology infrastructure, IT systems, and cellular services in compliance with Hilton Technology Network (HTN) standards.
• Maintain and manage inventory of technology equipment, hardware, software, and related assets.
• Install, set up, and break down A/V, communication, networking, and IT equipment in guest rooms, meeting spaces, and hotel work areas.
• Offer technical support and training for hardware and software issues.
• Process equipment and service billing for guests, address internal/external concerns, and authorize necessary billing adjustments to ensure guest satisfaction.
• Record completed repairs, routine maintenance, and special service requests for all technology equipment and flag any issues requiring further attention.

Core Values

At Hilton, success is guided by core values that define the qualities sought in every team member. These include a passion for hospitality, acting with integrity, inspiring others through leadership, a belief that teamwork drives optimal outcomes, a strong sense of ownership and accountability, and a focus on bringing urgency and discipline to every moment.

Work Environment and Location

This is a full-time position within the Hotels team at Hilton Riyadh Hotel & Residences. The role is based in Riyadh, Saudi Arabia.

Application Information

Interested candidates are encouraged to apply for this IT Supervisor position at Hilton Riyadh Hotel & Residences.