IT Support Engineer

About the Role

Ninja (quick-commerce) is seeking an IT Support Engineer to join their team in Riyadh, Riyadh Province. This full-time role involves the installation, configuration, and maintenance of IT equipment, software, and networks to ensure reliable system operation and support daily business activities.

Role Overview

The IT Support Engineer will be responsible for diagnosing and resolving technical issues, performing routine maintenance, and ensuring the stability of IT infrastructure. This position is critical for maintaining seamless business operations by providing essential technical support to employees across various locations.

Key Responsibilities

• Provide onsite and remote technical support to employees across multiple locations.
• Install, configure, and troubleshoot laptops, desktops, printers, barcode scanners, and other IT equipment.
• Troubleshoot network connectivity issues, including Wi-Fi, LAN, and internet access.
• Set up employee devices, email accounts, and access permissions according to company policies.
• Support employee onboarding and offboarding, including equipment allocation and collection.
• Log, prioritize, and resolve support tickets, escalating complex issues when needed.
• Maintain accurate records of IT assets, equipment assignments, and technical documentation.
• Coordinate with internal teams and vendors to resolve technical issues.
• Follow company security policies and support device updates and endpoint protection.

Qualifications and Requirements

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Hands-on experience in IT support, desktop support, or a similar role.
• Good knowledge of Windows operating systems, computer hardware, and software troubleshooting.
• Understanding of networking fundamentals and troubleshooting Wi-Fi, LAN, and internet connectivity issues.
• Experience with Microsoft 365 or Google Workspace, including email setup and user account management.
• Strong problem-solving, communication, and organizational skills.
• Ability to prioritize tasks and resolve technical issues in a fast-paced environment.

Work Environment

This role operates within a dynamic quick-commerce environment, requiring the ability to manage multiple priorities and respond effectively to technical challenges to ensure continuous operational support.

Application Process

Candidates who meet the specified requirements are encouraged to apply for this full-time position.