IT Support Specialist📣 Job Ad

About ATA7ADAK | أتحداك

ATA7ADAK | أتحداك is a Saudi technology and wellness company specializing in building digital sports and physical wellness ecosystems for the education and corporate sectors. The company's platform integrates technology, engagement, and health analytics to support schools and organizations through fitness programs, wellness challenges, and interactive digital experiences, promoting healthier and more active communities.

The Role of IT Support Specialist

ATA7ADAK is seeking an IT Support Specialist to join its team in Riyadh. This is a hybrid, contract-based position with flexibility for remote work and required travel. The specialist will be responsible for providing Level 1 and Level 2 technical support to a diverse user base, including students, parents, teachers, school administrators, and internal teams. The primary goal is to ensure a reliable and seamless experience across the ATA7ADAK platform, encompassing user support, troubleshooting, account administration, platform testing, school onboarding, and overall operational assistance.

Key Responsibilities

• Provide Level 1 and Level 2 technical support through helpdesk, email, phone, and digital support channels.
• Support students, parents, teachers, school administrators, and internal users with platform-related issues.
• Create and manage user accounts, password resets, permissions, and access requests.
• Troubleshoot common web and mobile application issues following established support procedures.
• Log, prioritize, and manage support tickets while ensuring timely resolution.
• Escalate complex issues to the Development Team or Infrastructure & Security Engineer when required.
• Support onboarding of new schools, users, and platform activations.
• Assist with platform testing, user acceptance testing (UAT), and validation of new releases.
• Maintain support documentation, FAQs, and knowledge base articles.
• Identify recurring issues and recommend improvements to enhance platform performance and user experience.
• Maintain confidentiality when handling student, parent, and school data.

Candidate Profile

The ideal candidate will be an early-career IT professional with 0-1 years of experience in technical support. This role requires a proactive individual capable of providing effective Level 1 and Level 2 support, managing user accounts, and troubleshooting application issues. Strong communication and problem-solving skills are essential for assisting a diverse user base and maintaining platform integrity.

Work Arrangement and Professional Growth

This is a hybrid, contract-based role located in Riyadh, offering flexibility for remote work and requiring travel when necessary. This position offers an opportunity for early-career IT professionals to gain practical experience in application support, IT operations, and digital platforms within a dynamic and fast-growing technology environment.

Application Information

Candidates interested in this IT Support Specialist position are encouraged to apply. Further details regarding the application process will be provided upon inquiry.