Key Account Manager📣 Job Ad

About Unifonic and the Key Account Manager Role

Unifonic, recognized as a Great Place to Work®, operates an AI-native customer experience platform designed for emerging markets. With over 25 years of research and development in conversational AI, Unifonic serves more than 5,000 enterprises across the MENA region. We are seeking a Key Account Manager to join our team in Riyadh, Saudi Arabia. This is a full-time position focused on building and maintaining strong relationships with strategic enterprise customers.

Role Purpose and Contribution

The Sales team at Unifonic focuses on driving revenue while acting as trusted consultants to our customers. As a Key Account Manager, you will be responsible for managing a portfolio of key enterprise accounts, understanding their business objectives, and identifying opportunities for growth. This role involves serving as a trusted advisor to executive stakeholders, developing strategic account plans, and collaborating with internal teams to ensure customer success, retention, and revenue growth. Success in this position requires strong relationship management, strategic thinking, and commercial acumen.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Required Qualifications and Experience

• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience with SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Experience collaborating with cross-functional teams to deliver customer success.

Essential Skills

• Strong business development and solution-selling capabilities.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.

Work Environment and Company Culture

Unifonic fosters an environment that thrives on creativity, collaboration, and fun, where every idea is welcomed and celebrated. Employees, referred to as Unifones, are shareholders and innovators who collectively shape the future of the company. This role offers an opportunity to contribute to a dynamic team focused on pioneering sovereign, agentic AI through its Agentic Studio platform.