Key Account Manager📣 Job Ad

About Unifonic and the Role

Unifonic is an AI-native customer experience platform purpose-built for emerging markets, proudly recognized as a Great Place to Work®. With more than 25 years of conversational AI research and development, Unifonic serves over 5,000 enterprises across MENA and is pioneering sovereign, agentic AI through its Agentic Studio platform. We are seeking a Key Account Manager to join our team in Riyadh, Saudi Arabia, for a full-time position. This role is crucial in owning the perception of Unifonic by buyers, analysts, media, and the broader market.

The Key Account Manager Role

As a Key Account Manager, you will build and maintain strong relationships with strategic enterprise customers while driving business growth. This involves managing key accounts, understanding customers' business objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The role requires serving as a trusted advisor to executive stakeholders, developing strategic account plans, and collaborating with cross-functional teams to ensure customer success, retention, and revenue growth. Exceptional relationship management, strategic thinking, and strong commercial acumen are essential to achieve business objectives and maximize long-term customer value.

Core Responsibilities

• Managing and growing a portfolio of enterprise customers.
• Developing trusted relationships with key stakeholders and executive sponsors.
• Creating and executing strategic account plans.
• Identifying opportunities for account expansion through additional products and services.
• Conducting regular business reviews and ensuring customer satisfaction.
• Collaborating with Customer Success and other internal teams to maximize customer value.
• Maintaining accurate account plans, forecasts, and CRM records.
• Identifying opportunities to expand business within existing accounts.
• Building relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Leading commercial discussions and solution presentations.
• Preparing proposals, negotiating contracts, and supporting the sales process through deal closure.
• Contributing to achieving the team’s revenue and growth objectives.

Qualifications and Experience

• 5-10 years of experience in a relevant role.
• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Strong business development and solution-selling capabilities.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.

Essential Skills and Competencies

• Proficiency in CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent.
• Strong forecasting and pipeline management skills.
• Data analysis and reporting to support account growth and business decisions.
• Strategic planning and account growth management.
• Proposal development and commercial documentation.
• Commercial acumen with the ability to develop customer-centric solutions.
• Customer relationship management (CRM) best practices, including customer retention and expansion strategies.
• Character Traits: Analytical thinking and problem-solving, ownership and accountability, effective communication, strong collaboration, adaptability and continuous learning, mentorship and knowledge sharing, resilience, quality and attention to detail, and advocacy for innovation.

Work Environment and Team

The Sales team at Unifonic aims to drive revenue while acting as trusted consultants to customers. This team comprises experts in account management, business development, and customer service, working closely with other departments to ensure products and services meet customer needs. Unifonic fosters a culture of creativity, collaboration, and fun, where every idea is welcomed and celebrated. This full-time position is based in Riyadh, Saudi Arabia.