Key Account Manager📣 Job Ad

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across the MENA region. Unifonic is pioneering sovereign, agentic AI through its Agentic Studio platform and is recognized as a Great Place to Work®.

The Role: Key Account Manager

Unifonic is seeking a Key Account Manager to join its Sales team in Riyadh, Riyadh Province. This full-time position involves building and maintaining strong relationships with strategic enterprise customers while driving business growth. The role requires managing key accounts, understanding customer business objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The Key Account Manager will serve as a trusted advisor to executive stakeholders, develop strategic account plans, and collaborate with cross-functional teams to ensure customer success, retention, and revenue growth. Candidates should possess 5-10 years of relevant experience.

Core Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Required Skills and Attributes

This role requires exceptional relationship management, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value. Key attributes include:

• Analytical thinking and problem-solving skills.
• Strong sense of ownership and accountability.
• Effective communication across teams.
• Ability to collaborate effectively with others.
• Adaptability and a commitment to continuous learning.
• Mentorship and knowledge-sharing capabilities.
• Resilience under pressure and constructive handling of setbacks.
• Focus on quality and attention to detail.
• Advocacy for best practices, efficiency, and innovation.

Compensation

Unifonic offers a competitive salary and bonus structure for this position.

Join Unifonic

Join Unifonic to contribute to shaping the future of communications within a professional and collaborative environment.