Key Account Manager📣 Job Ad

About Foodics

Foodics is a leading restaurant management ecosystem and payment technology provider, established in 2014 with headquarters in Riyadh. The company operates offices across 5 countries, including UAE, Egypt, Jordan, and Kuwait, serving customers and partners in over 35 different countries worldwide. Foodics' innovative products have processed over 6 billion orders, positioning it as a rapidly evolving SaaS company from the MENA region. The company has secured three rounds of funding, with the latest raising $170 million, enhancing its capabilities to support business owners.

Role Summary: Key Account Manager

Foodics is seeking a Key Account Manager to join its team in Riyadh, Riyadh Province. This full-time position involves managing and nurturing relationships with enterprise-level key clients. The role is central to driving revenue growth, ensuring client satisfaction, and expanding Foodics' market presence. It requires a strategic mindset, strong interpersonal skills, and a commitment to delivering exceptional service.

Core Responsibilities

• Build and maintain strong, lasting relationships with enterprise key clients, understanding their business needs and objectives.
• Proactively identify opportunities for upselling and cross-selling additional products or services to existing clients.
• Gain a thorough understanding of assigned clients’ needs, business objectives, and processes to ensure successful adoption and deployment of Foodics solutions.
• Drive revenue growth through effective account management, negotiation, and contract renewals.
• Serve as the primary point of contact for key clients, advocating for their needs internally and ensuring their satisfaction.
• Stay informed of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks.
• Boost client retention through enhanced engagement, meeting their needs, and delivering high-quality service.
• Gather client feedback and insights to inform product development, service enhancements, and process improvements.
• Monitor key account metrics, analyze performance data, and prepare regular reports to track progress and identify areas for improvement.
• Collaborate with cross-functional teams including Sales, Onboarding, Marketing, and Product Development to align strategies and deliver value to clients.
• Provide guidance and support to clients on product usage, troubleshooting, and best practices to maximize their return on investment.
• Act as an internal advocate for customers, helping senior leadership understand product concerns, shortcomings, and missing features important to clients.

Required Qualifications and Experience

Candidates should possess 6+ years of relevant experience in key account management or a similar client-facing role. Previous experience in Restaurant Operations is considered a plus. The ideal candidate will demonstrate a strategic approach, strong interpersonal communication abilities, and a dedication to client service.

Benefits and Work Environment

Foodics offers an inclusive and diverse culture that supports innovation and flexibility within its offices. The compensation package is competitive, including bonuses and the potential for shares. The company prioritizes personal development through regular training and an annual learning stipend. Employees join a talented team of over 30 nationalities working in 14 countries, gaining valuable experience in a dynamic industry. The environment fosters autonomy, mentoring, and challenging goals that create opportunities for both the individual and the company.

Joining Foodics

This full-time position offers an opportunity to contribute to a rapidly growing technology company at the forefront of the restaurant management ecosystem.