Key Account Manager📣 Job Ad

About Unifonic and the Key Account Manager Role

Unifonic is an AI-native customer experience platform purpose-built for emerging markets, proudly recognized as a Great Place to Work®. With over 25 years of conversational AI research and development, Unifonic serves more than 5,000 enterprises across MENA and pioneers sovereign, agentic AI through its Agentic Studio platform. The company fosters a culture of creativity, collaboration, and innovation. This full-time Key Account Manager position is based in Riyadh, Riyadh Province.

Role Purpose and Sales Team Context

The Key Account Manager is responsible for building and maintaining strong relationships with strategic enterprise customers while driving business growth. This role involves managing key accounts, understanding customer objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The Sales team at Unifonic operates as trusted consultants, focusing on account management, business development, and customer service, collaborating closely with other departments to meet customer needs. This position requires exceptional relationship management, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Qualifications and Experience

• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Demonstrated experience in executive stakeholder management and strategic account planning.

Required Skills and Competencies

• Strong business development and solution-selling capabilities.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.
• Proficiency in CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent.
• Strong capabilities in forecasting, pipeline management, data analysis, strategic planning, proposal development, commercial documentation, and CRM best practices, including customer retention and expansion strategies.
• Possess strong character traits including analytical thinking, problem-solving, ownership, accountability, effective communication, collaboration, adaptability, learning, mentorship, knowledge sharing, resilience, quality, attention to detail, advocacy, and innovation.

Location

This full-time position is based in Riyadh, Riyadh Province.