Key Account Manager📣 Job Ad

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. With over 25 years of research and development in conversational AI, the company serves more than 5,000 enterprises across the MENA region. Unifonic is recognized as a Great Place to Work® and is pioneering sovereign, agentic AI through its Agentic Studio platform.

The Role of Key Account Manager

Unifonic is seeking a Key Account Manager to join its team in Riyadh, Riyadh Province. This full-time role focuses on building and maintaining strong relationships with strategic enterprise customers while driving business growth. The Key Account Manager is responsible for managing key accounts, understanding customer business objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The position requires strong relationship management, strategic thinking, and commercial acumen to achieve business objectives and maximize long-term customer value.

Key Responsibilities

• Serve as a trusted advisor to executive stakeholders.
• Develop and execute strategic account plans.
• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews to ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving team revenue and growth objectives.

Required Qualifications and Experience

• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience with SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.

Essential Skills and Attributes

• Proficiency in CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent.
• Strong forecasting and pipeline management skills.
• Data analysis and reporting capabilities to support account growth and business decisions.
• Strategic planning and account growth management expertise.
• Proposal development and commercial documentation skills.
• Strong business development and solution-selling capabilities.
• Excellent negotiation, communication, and presentation skills.
• Commercial acumen with the ability to develop customer-centric solutions.
• Knowledge of CRM best practices, including customer retention and expansion strategies.
• Analytical thinking and problem-solving abilities.
• Demonstrated ownership and accountability.
• Effective communication and collaboration skills.
• Adaptability, a commitment to continuous learning, and resilience.
• A focus on quality and attention to detail.
• Advocacy for best practices, efficiency, and innovation.

Compensation

This role offers a competitive salary and bonus structure.