Key Account Manager

About Unifonic and the Role

Unifonic is an AI-native customer experience platform purpose-built for emerging markets, recognized as a Great Place to Work®. With over 25 years of conversational AI research and development, Unifonic serves more than 5,000 enterprises across MENA, pioneering sovereign, agentic AI through its Agentic Studio platform. This full-time Key Account Manager role is based in Riyadh, Riyadh Province.

Role Overview

The Key Account Manager is responsible for building and maintaining strong relationships with strategic enterprise customers while driving business growth. This involves managing key accounts, understanding customer business objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The role serves as a trusted advisor to executive stakeholders, developing strategic account plans and collaborating with cross-functional teams to ensure customer success, retention, and revenue growth. This position requires exceptional relationship management, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value.

Key Responsibilities

• Managing and growing a portfolio of enterprise customers.
• Developing trusted relationships with key stakeholders and executive sponsors.
• Creating and executing strategic account plans.
• Identifying opportunities for account expansion through additional products and services.
• Conducting regular business reviews and ensuring customer satisfaction.
• Collaborating with Customer Success and other internal teams to maximize customer value.
• Maintaining accurate account plans, forecasts, and CRM records.
• Identifying opportunities to expand business within existing accounts.
• Building relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Leading commercial discussions and solution presentations.
• Preparing proposals, negotiating contracts, and supporting the sales process through deal closure.
• Contributing to achieving the team’s revenue and growth objectives.

Qualifications and Experience

• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Strong business development and solution-selling capabilities.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.

Required Skills and Character Traits

• Proficiency in CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent.
• Strong forecasting and pipeline management skills.
• Data analysis and reporting to support account growth and business decisions.
• Strategic planning and account growth management.
• Proposal development and commercial documentation.
• Commercial acumen with the ability to develop customer-centric solutions.
• Customer relationship management (CRM) best practices, including customer retention and expansion strategies.
• Analytical thinking and problem-solving.
• Ownership and accountability.
• Effective communication across teams.
• Collaboration and support for team goals.
• Adaptability and continuous learning.
• Mentorship and knowledge sharing.
• Resilience under pressure and constructive handling of setbacks.
• Quality focus and attention to detail.
• Advocacy for best practices, efficiency, and innovation.

Work Environment and Compensation

This full-time position is part of Unifonic's Sales team, which focuses on driving revenue and acting as trusted consultants to customers. The team comprises experts in account management, business development, and customer service, collaborating closely with other departments to ensure products and services meet customer needs. A competitive salary and bonus package will be offered for this role in Riyadh.