Key Account Manager📣 Job Ad

About Unifonic

Unifonic is an AI-native customer experience platform built for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Recognized as a Great Place to Work®, Unifonic is pioneering sovereign, agentic AI through its Agentic Studio platform.

The Role: Key Account Manager

Unifonic is seeking a Key Account Manager to join its Sales team in Riyadh, Riyadh Province. This full-time position involves building and maintaining strong relationships with strategic enterprise customers while driving business growth. The Key Account Manager will manage key accounts, understand customer objectives, identify growth opportunities, and deliver value through Unifonic's solutions. This role demands exceptional relationship management, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Qualifications and Experience

• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Experience collaborating with cross-functional teams to deliver customer success.

Required Skills and Competencies

• Strong business development and solution-selling capabilities.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Proficiency in CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics, coupled with strong forecasting and pipeline management skills.
• Competence in data analysis and reporting to support account growth and business decisions.
• Strategic planning and account growth management, with commercial acumen to develop customer-centric solutions.
• Demonstrated analytical thinking, problem-solving, ownership, and accountability.
• Strong collaboration, adaptability, and resilience in a dynamic work environment.
• Commitment to quality, attention to detail, and advocacy for innovation.

Compensation

This full-time position offers a competitive salary and bonus structure.