Logistics Optimization Manager

About the Role

HungerStation | هنقرستيشن is seeking a Logistics Optimization Manager to join their team in Riyadh, Saudi Arabia. This full-time role focuses on enhancing logistics efficiency, utilizing data for strategic decision-making, and supporting product rollouts to improve overall delivery operations and customer experience.

Data & Automation for Logistics

• Design, build, and maintain scalable dashboards and automated reporting pipelines for fleet performance, delivery speed, order stacking, cost per delivery, and rider utilization.
• Manage the end-to-end data lifecycle, from raw data extraction (SQL, BigQuery) to business-ready visualizations (Tableau, Looker, Data Studio).
• Automate recurring logistics reports to reduce manual data pulling and enable leadership to focus on decision-making.
• Develop predictive models and forecasting tools for demand planning, supply crunch detection, and staffing efficiency.
• Translate complex datasets into clear, actionable recommendations for logistics and operations stakeholders.

Logistics Performance and Utilization

• Reduce delivery time by identifying bottlenecks across multiple delivery time sub-metrics, from order dispatch to delivery.
• Collaborate with dispatching and algorithm teams to enhance order assignment logic and improve on-time delivery rates.
• Monitor and improve order stacking efficiency while maintaining delivery SLAs.
• Track NPS and customer experience metrics related to logistics performance, identifying drivers of dissatisfaction.
• Analyze logistics failures across vendor operations, rider operations, and customer touchpoints, then recommend and execute fixes.
• Collaborate with workforce planning to optimize shift models, staffing levels, and transitions between on-demand and shift models.
• Identify demand patterns and partner with growth and marketing teams to improve forecasting accuracy.
• Support analysis of rider hiring, onboarding, and payment processes to reduce attrition and improve supply reliability.

Product Operations and Rollouts

• Act as the logistics liaison between local business stakeholders, local operations teams, and global product teams.
• Gather operational pain points, feature requests, and platform feedback, translating these into structured business cases for product prioritization.
• Lead go-to-market (GTM) execution for new logistics initiatives, coordinating timelines, stakeholders, training materials, and deployment playbooks.
• Support the rollout and adoption of tools, ensuring operational readiness and post-launch performance tracking.
• Track rollout KPIs, adoption rates, and feedback loops, presenting findings to product and logistics leadership.

Issue Resolution and Stakeholder Support

• Serve as the primary escalation point for logistics issues, diagnosing root causes, mobilizing fixes, and communicating resolution timelines.
• Manage performance during high-demand periods, including holidays, national days, and weekends, using proactive monitoring frameworks.
• Coordinate with central/regional logistics and product teams (*, Delivery Hero central) to implement platform-wide improvements locally.
• Minimize wastage per order through operational audits and targeted efficiency initiatives.
• Provide training, change management support, and communications for stakeholder transitions related to new logistics models or tools.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience in logistics optimization, data analysis, and operational management. The role requires a strong analytical background and the ability to translate data into actionable strategies for improving delivery services.