Logistics Quality Improvement Specialist

About the Role

*** is seeking a Logistics Quality Improvement Specialist to join our team in Riyadh, Saudi Arabia. This full-time role focuses on driving quality management, analyzing operational performance, identifying process gaps, and leading continuous improvement initiatives across transportation, warehousing, and last-mile operations to enhance service delivery.

Key Responsibilities

• Systematically establish and maintain the quality standard system, independently managing the full-cycle quality of one business line, including planning, control, and continuous improvement, to ensure delivery quality meets or exceeds targets.
• Collect, organize, and analyze operational data to identify quality issues and potential risks, producing comprehensive analytical reports.
• Conduct root cause analysis for common operational exceptions such as shipment detention, loss, and damage, proposing on-site improvement suggestions, driving implementation, and tracking effectiveness.
• Ensure all business activities comply with company quality standards and participate in operational self-inspections. Establish regular quality monitoring, perform root cause analysis for incidents and complaints, and promote corrective and preventive actions.
• Proactively manage planned operational fluctuations (*, holidays, promotions, government events, extreme weather), coordinating resources, formulating strategies, intervening in processes, reviewing results, and accumulating experience.
• Respond immediately to unplanned operational fluctuations (*, sudden disasters, public opinion incidents, epidemics), quickly adjusting strategies, assessing risk impact, and mobilizing resources for remediation.
• Coordinate recovery from operational anomalies (*, delivery delays, damaged parcels, lost shipments), handle urgent customer needs escalated by customer service, and mobilize resources to resolve exception cases.

Qualifications and Experience

• A minimum of 5 to 10 years of relevant experience in logistics quality management or continuous improvement roles.
• Demonstrated ability to analyze complex operational data and identify actionable insights.
• Proven track record of leading and implementing quality improvement initiatives.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring active participation in operational settings and coordination with various teams.