Luxury Travel Consultant

About the Role

TEN Group is seeking an Arabic-speaking Luxury Travel Consultant to join its team in Riyadh, Kingdom of Saudi Arabia. This full-time role focuses on luxury lifestyle management, specifically covering overnight shifts to provide high-quality customer service to premium clients. The consultant will be responsible for managing a wide range of customer requests, from travel arrangements to event bookings, ensuring comprehensive support.

Company Overview

TEN Group is a global leader in lifestyle and travel services, established in 1998. The company provides personalized, expert services to over 50 global companies, serving millions of customers across more than 52 countries from 22 locations worldwide. As a Certified B Corp, TEN Lifestyle Group is committed to making a positive impact on society and the environment, focusing on serving High-Net Worth (HNW) and Ultra-High-Net Worth (UHNW) clients through a proprietary technology-enabled platform and skilled lifestyle managers.

Responsibilities

• Act as the primary contact for premium customers, delivering high-quality customer service during overnight hours.
• Advise premium customers via phone and email in both Arabic and English.
• Process customer requests comprehensively, from offer preparation to billing.
• Arrange individual travel, restaurant and club reservations, gift organization, tickets for sports and cultural events, spa and fitness bookings, yacht charters, flowers, transport, sightseeing, and related services.
• Make reservations with restaurants, airlines, hotels, and destination management agencies.
• Prepare tailor-made travel offers and documents, create detailed itineraries, manage visa applications, and handle associated administrative processes.
• Inform customers about exclusive promotions and events to ensure they benefit from curated opportunities.

Qualifications and Experience

• 2-5 years of experience in a relevant field.
• Proficiency in Arabic and English, both written and spoken, to advise premium customers effectively.
• Demonstrated ability to deliver high-quality customer service.
• Experience in managing diverse customer requests and administrative tasks.

Compensation and Benefits

A competitive salary will be offered, dependent on experience, along with a performance-based bonus. TEN Group fosters a culture of recognition and reward, including regular appraisals and annual Extra Mile Awards. The company supports employee development and encourages staff to integrate their aspirations and interests into their careers.

Diversity and Inclusion

TEN Group promotes diverse philosophies, cultures, and experiences, and is dedicated to creating an inclusive work environment. All employment decisions, including hiring, promotion, discipline, and termination, are based on merit, competence, performance, and business needs.