Manager CCU Incident Management

About the Role

Qiddiya Investment Company is seeking a Manager - CCU Incident Management to join their team in Riyadh, Riyadh Province. This full-time role is responsible for the monitoring, triaging, and management of operational incidents across all Qiddiya city assets. The primary objective is to ensure that all incidents are detected, escalated, and resolved in a timely and structured manner, thereby minimizing disruption to guest experience and city operations.

Key Responsibilities

• Monitor real-time incident feeds, alarms, and communications through the City Command Unit's integrated operations platform.
• Triage and classify incidents based on severity levels and established escalation protocols, ensuring appropriate response activation.
• Coordinate multi-agency and cross-functional response efforts, collaborating with Security, Fire & Life Safety, Medical, Facilities, and asset operators.
• Maintain accurate, real-time incident logs and comprehensive post-incident documentation to support reporting and continuous improvement initiatives.
• Support the development and refinement of Standard Operating Procedures (SOPs) for incident response workflows.
• Participate in simulation exercises, tabletop drills, and after-action reviews to enhance organizational readiness.
• Ensure compliance with Qiddiya's operational readiness standards and regulatory requirements during all incident response activities.

Qualifications and Experience

• A Bachelor’s degree in Emergency Management, Risk Management, Business Administration, or a related field is required; a Master’s degree is preferred.
• A minimum of 5 years of experience in incident management, emergency operations, or command center environments within large-scale entertainment, hospitality, or urban operations settings.
• Demonstrated experience with integrated command and control systems, CCTV monitoring, and digital incident management platforms.
• Strong understanding of IT service management frameworks such as ITIL.
• Proven track record in managing critical incidents and leading incident response teams.

Required Skills

• Strong situational awareness and effective decision-making capability under pressure.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work collaboratively across various teams and agencies.

Compensation and Benefits

Qiddiya Investment Company offers a comprehensive compensation and benefits package for this role.