Medical Account Manager📣 Job Ad

About Johnson & Johnson MedTech

Johnson & Johnson MedTech is dedicated to developing advanced, less invasive, and personalized treatments through innovation at the intersection of biology and technology. The Vision team focuses on addressing health challenges in eye care, combining scientific insights and technology to support eye care professionals and patients in protecting, correcting, and enhancing healthy sight across all life stages.

The Role: Medical Account Manager

As a Medical Account Manager based in Riyadh, Saudi Arabia, you will serve as the primary point of contact for all matters related to the optical/medical channel within your assigned territory. This full-time role involves managing customer relationships, overseeing account operations, and ensuring effective communication of company plans and product information.

Key Account Management Responsibilities

• Build and maintain strong, long-lasting customer relationships across all assigned channels.
• Lead all aspects of customer account management, including negotiating annual contracts.
• Follow up on customer performance on a quarterly and annual basis.
• Ensure timely communication of Johnson & Johnson's quarterly plan of actions to customers.
• Inform customers about new products or promotions relevant to their needs and preferences.
• Address customer queries regarding delivery or product quality.
• Provide excellent customer service to both external customers and the internal sales team.
• Manage internal and external customer communication effectively.
• Meet defined department goals and objectives.
• Develop Key Opinion Leaders (KOLs) within the territory.

Planning, Analysis, and Reporting

• Plan daily, weekly, monthly, and quarterly client calls, considering potential development.
• Fill visit data accurately in *** or other designated reporting formats.
• Participate in the creation of business plans for the entrusted territory.
• Submit calls on *** in a timely and complete manner.
• Regularly update the Plan of Action (POA) cycle plan and segmentation as aligned with the line manager.
• Provide other types of reporting and current operational information according to instructions.

Qualifications and Experience

• Previous Account Management experience (up to 2 years of relevant experience).
• Experience within the optical industry is required.
• Proficiency in Microsoft Office applications.

Required Skills and Professional Development

• Self-motivated and capable of working independently, while also seeking guidance when necessary.
• Persuasive, highly motivated to achieve sales, patient, and persistent in approach.
• Participate in trainings and educational courses in line with the developed plan and sales manager instructions.
• Maintain and continuously develop necessary knowledge and abilities.
• Collaborate with other Account Managers to enhance sales skills, product knowledge, and overall department effectiveness.
• Control the availability of resources essential for team objective accomplishment.