Medical Director

About the Role

Bupa Arabia is seeking a Medical Director for its Integrated Care Center (ICC) in Riyadh, Riyadh, Saudi Arabia. This full-time role involves providing clinical leadership to ensure the delivery of high-quality, safe, and patient-centered care. The Medical Director is responsible for clinical governance, physician performance, regulatory compliance, and aligning clinical services with organizational goals, including quality outcomes, patient experience, and cost-effective care.

Key Responsibilities

• Provide overall clinical leadership for ICC clinical services and medical operations.
• Enforce clinical policies, protocols, and standards of care.
• Lead clinical governance meetings and medical committee activities within the center.
• Oversee the credentialing and privileging process for all medical staff.
• Ensure compliance with MOH KSA regulations and CBAHI accreditation standards.
• Lead CBAHI accreditation preparation and audit activities for the center in collaboration with the Medical Quality team.
• Maintain up-to-date policies per CBAHI chapter standards.
• Respond to regulatory authority inquiries and inspection findings.
• Ensure maintenance of accurate medical records and documentation standards.
• Monitor clinical KPIs and quality indicators.
• Lead root cause analysis for adverse events and near-misses.
• Implement evidence-based clinical improvement initiatives.
• Champion a culture of patient safety across all care teams.
• Oversee IPSG implementation and monitoring.

Medical Staff Management and Clinical Operations

• Lead center physician recruitment, onboarding, and retention processes.
• Ensure regular performance appraisals and competency assessments are conducted.
• Manage physician scheduling and workload distribution.
• Identify training needs for medical staff.
• Handle medical staff disciplinary matters in line with HR policies.
• Oversee day-to-day clinical operations across the ICC clinic.
• Ensure optimal patient flow and reduce wait times, working with the patient experience and service team.
• Monitor adherence to clinical care pathways and referral protocols.

Strategic Planning and Stakeholder Engagement

• Contribute to the strategic vision and business planning of the ICC clinic.
• Represent the ICC in senior leadership discussions.
• Build and maintain relationships with MOH and external entities.
• Identify opportunities for new clinical services and program expansion.
• Report clinical performance outcomes to senior management.
• Perform any other duties assigned by the Executive Director – Medical.

Clinical Duties (40%)

• Deliver safe, evidence-based, and patient-centered clinical care within the scope of specialty by conducting patient consultations, assessments, diagnosis, and treatment.
• Maintain clinical excellence while acting as a role model for medical staff.
• Maintain accurate, timely medical documentation.
• Ensure continuity, efficiency, and quality of patient services.

Qualifications and Experience

• A minimum of 10 years of relevant experience is required for this position.