META Clinical Application Specialist

About the Role

Philips is seeking a META Clinical Application Specialist to join their team in Riyadh, Saudi Arabia. This full-time role involves developing and delivering clinical education sessions to customers, ensuring optimal use of equipment and adherence to established standards. The specialist will provide support, resolve complex requests, and contribute to continuous improvement initiatives within the service organization.

Key Responsibilities

• Develop and deliver clinical education sessions to customers, adhering to organizational standards and product-specific training materials.
• Advise customers on implementing optimal clinical procedures and protocols to maximize equipment effectiveness and efficiency.
• Provide first and second-line support to clinical support associate specialists and customers, offering guidance and expertise.
• Work under general supervision, utilizing independent judgment to navigate operational policies and ensure compliance.
• Apply analytical skills to resolve medium complexity requests efficiently, exercising judgment within defined procedures.
• Participate in customer escalations, complaints (safety and non-safety related), and feedback processes, following agreed protocols.
• Collaborate with cross-functional teams, including product development, quality assurance, and regulatory affairs, to address customer concerns.
• Develop and maintain a deep understanding of Philips products, clinical applications, and relevant industry standards.
• Contribute to continuous improvement initiatives within the service organization to streamline processes and enhance service delivery.
• Engage in moderately complex clinical or system applications assignments, following established procedures.
• Document service records, including detailed descriptions of problems and resolutions, within the Service Management System.
• Establish productive internal and external working relationships to resolve mutual problems and identify economically efficient solutions.

Qualifications and Experience

• Candidates should possess 2-5 years of relevant experience.
• Demonstrated ability to apply analytical skills to resolve technical and clinical issues.
• Experience in developing and delivering educational content.
• Proficiency in documenting service records and managing customer feedback.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role may involve working outside of company facilities, generally at customer or supplier locations, depending on specific assignments.

About Philips

Philips is committed to improving lives through meaningful innovation. The company values collaboration and impact with care. Interested candidates who meet most, but not all, of the listed experiences are encouraged to apply.

Application Process

If you are interested in this role, please submit your application. Further details about the company's culture and purpose are available for review.