Monitoring Admin (SolarWinds & PRTG)

About the Role

MIS - Al Moammar Information Systems Co. is seeking a Monitoring Admin (SolarWinds & PRTG) to join their team in Riyadh, Saudi Arabia. This full-time role involves managing and optimizing IT infrastructure monitoring platforms within a large enterprise environment.

Key Responsibilities

• Administer the SolarWinds Orion / Hybrid Cloud Observability platform, including modules, polling engines, high availability, database performance, upgrades, and licensing.
• Configure and optimize SolarWinds alerts, dashboards, reports, dependencies, and performance monitoring.
• Administer PRTG Network Monitor, covering core servers, remote probes, sensors, thresholds, notifications, maps, and reports.
• Maintain Site24x7 and support data center monitoring via Liebert SiteScan.
• Ensure comprehensive monitoring coverage for servers, networks, applications, and infrastructure services, coordinating with technical teams.
• Automate monitoring tasks and integrations using PowerShell/Python, SolarWinds API/SDK, SWQL, and SQL.
• Integrate monitoring alerts with ServiceNow and support the EOC in event analysis, incident escalation, and root-cause investigations.
• Manage monitoring platform security, access controls, changes, and upgrades according to approved procedures.
• Prepare availability and performance reports, maintain technical documentation, and train EOC staff.
• Support knowledge transfer and provide out-of-hours assistance for critical incidents when required.

Qualifications and Experience

• BSc. degree in Computer Science, Information Technology, or a related field.
• 5-10 years of IT infrastructure monitoring experience, with at least 4 years of hands-on SolarWinds administration in large enterprise environments.
• Proven experience in designing and tuning SolarWinds alerts, dashboards, and reports.
• Hands-on experience administering PRTG Network Monitor.
• Expert knowledge of SolarWinds modules, scalability, polling engines, high availability, and platform maintenance.
• Good knowledge of SQL Server, SWQL, monitoring protocols (SNMP, WMI, ICMP, syslog, and NetFlow), and PowerShell or Python scripting.
• Understanding of Windows/Linux servers, networking, virtualization, and performance troubleshooting.
• Experience with ServiceNow and ITIL incident, event, and change management processes.
• Fluency in spoken and written Arabic, with good English communication skills.
• SolarWinds Certified Professional (SCP) and ITIL 4 Foundation certifications are preferred.
• Strong analytical skills, attention to detail, and ability to work under pressure during critical incidents.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, focusing on critical IT infrastructure monitoring within a dynamic enterprise setting.