Officer Reservation & Ticketing

About Almosafer

Almosafer Travel & Tourism Co. is a leading travel company in Saudi Arabia, serving millions across various segments of the travel and tourism ecosystem. The company aims to provide seamless, personal, and purposeful journeys, delivering enriching experiences that reflect the spirit of Saudi Arabia and the wider region. Almosafer's vision is to be a leader in travel services, fostering connections and setting new benchmarks for excellence.

About the Role

Almosafer is seeking an Officer - Reservation & Ticketing to join the team in Riyadh. This full-time role involves providing efficient reservation and ticketing services for Airlines GSA to travel agents, corporate customers, and passengers. The successful candidate will ensure all transactions are processed accurately and in compliance with airline and company policies, while delivering customer service.

Key Responsibilities

• Handle flight reservations, ticket issuance, reissuance, exchanges, refunds, and cancellations in accordance with Airlines policies.
• Process reservations and ticketing transactions using Airline Reservation Systems.
• Provide accurate fare quotations, itinerary planning, and information on fare rules, baggage policies, and travel requirements.
• Assist travel agents, corporate clients, and passengers with reservation and ticketing enquiries.
• Manage booking queues and ensure timely follow-up on pending reservations and ticketing requests.
• Handle schedule changes, flight disruptions, involuntary rerouting, and passenger re-accommodation.
• Ensure compliance with airline procedures and internal operating standards.
• Coordinate with Sales, Airport Operations, Customer Service, and the Airlines Regional Office to ensure seamless service delivery.
• Maintain accurate reservation and ticketing records and prepare operational reports as required.
• Support promotional campaigns, special fares, group bookings, and corporate travel requirements.
• Resolve ticketing-related issues professionally while maintaining high customer satisfaction.
• Keep updated on airline schedules, fare products, travel regulations, and service enhancements.
• Report ticket sales into the Almosafer Auditing and Reporting System.
• Work under the directives of the GSA department of Almosafer and the assigned Principal Airlines.

Qualifications and Experience

• Diploma or Bachelor's Degree in Travel & Tourism, Aviation, Business Administration, or a related discipline.
• Minimum of 3-5 years of experience in airline or GSA reservation and ticketing.
• Proficiency in Amadeus GDS is required; knowledge of Galileo or Sabre is an advantage.
• Strong knowledge of airline fares, procedures, and reservation systems.
• Excellent communication and customer service skills.
• Strong attention to detail with the ability to work accurately under pressure.
• Good computer literacy, including Microsoft Office applications.
• Fluency in English is required; Arabic language skills are an advantage.