Operations Support Specialist📣 Job Ad

About alfanar

alfanar is seeking an Operations Support Specialist to join its team in Riyadh. This full-time role is essential for ensuring the effective management of third-party manpower and service providers, supporting operational continuity, and facilitating informed decision-making within the company.

Role Purpose

The Operations Support Specialist will be responsible for ensuring timely and accurate payment processing, compliance with contractual and billing requirements, adherence to service level agreements, and the availability of accurate supplier data and reports. The role requires 2-5 years of relevant experience.

Key Responsibilities

• Process and follow up on timely payments for salaries, incentives, and bonuses related to third-party manpower services.
• Monitor payments to manpower suppliers, tracking the payment and advance payment process until amounts are credited.
• Review supplier invoices for compliance with approved billing systems and verify completeness and accuracy of supporting documents.
• Coordinate with the Accounts Payable team to obtain monthly statements of account and verify payment processing aligns with contractual terms.
• Support the execution of operational activities in line with approved Service Level Agreements (SLAs).
• Maintain and regularly update master data and operational reports for all assigned suppliers.
• Ensure proper filing and archiving of important documents according to company policies and audit requirements.
• Monitor contract validity, ensure documentation aligns with the unified contract format, and escalate discrepancies.
• Prepare and maintain techno-commercial comparison reports for active third-party service suppliers.
• Assist in evaluating potential new suppliers by coordinating with the Purchasing team and relevant committees, providing required data and analysis.
• Monitor open Purchase Orders (POs) to ensure sufficient balances and initiate new Purchase Requisitions (PRs) as needed.

Role Accountabilities

• HR Proficiency: Ability to acquire updated soft and technical skills relevant to the job.
• Delivery: Perform planned activities to meet operational and development targets as per schedules, utilizing resources effectively.
• Problem-Solving: Resolve related problems and escalate complex operational issues.
• Quality: Ensure quality requirements are met to develop effective quality control and processes.
• Business Process Improvements: Coordinate well-defined written systems, policies, procedures, and seek automation opportunities.
• Compliance: Adhere to related policies, procedures, and work instructions.
• Health, Safety, and Environment: Ensure compliance with relevant safety, quality, and environmental management procedures.

Qualifications and Experience

• 2-5 years of experience in a relevant field.

Work Environment

This is a full-time position based in Riyadh.