Ops Tech SME Quick Commerce

About the Role

Amazon Saudi Arabia is seeking an Ops Tech SME for Quick Commerce in Riyadh. This full-time role supports high-growth, technology-enabled operations, acting as a crucial link between Operations, Product, and Tech teams. The position focuses on ensuring smooth launches, stable system workflows, and an exceptional customer experience.

Role Purpose and Impact

The Ops Tech SME will troubleshoot system issues, validate operational accuracy, and support process readiness. This is essential for enabling successful day-one performance for new sites or products. The role requires 0-1 years of experience, indicating a focus on foundational support and rapid learning within a dynamic environment.

Key Responsibilities

• Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues by collaborating with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps prior to launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, escalate issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.

Required Experience

• 0-1 years of experience in a relevant field.

Work Setting

This is a full-time position based in Riyadh, Saudi Arabia, within Amazon's Quick Commerce operations. The role involves working closely with various internal teams to support technological and operational advancements.

Application Process

Further details regarding the application process and salary will be disclosed to qualified candidates.