Business Process Improvement Analyst

About Medtronic

Medtronic is a global leader in healthcare technology, committed to alleviating pain, restoring health, and extending life. With 95,000 employees across more than 150 countries, the company focuses on developing innovative medical technologies that improve the lives of over 72 million patients annually. Joining Medtronic offers a career grounded in purpose, growth, and impact within the healthcare sector.

Role Overview

Medtronic is seeking a Business Process Improvement Analyst for a full-time position in Jeddah, Makkah, Saudi Arabia. This role supports reliable, efficient, and customer-focused operations by managing customer care activities, improving business processes, implementing digital solutions, and delivering actionable performance insights. The analyst will collaborate across functions to strengthen service levels, operational discipline, inventory efficiency, and the end-to-end customer experience. The position reports to the Country Head of the Customer Care and Order Operations (CCOO) organization for the Middle East and requires 2-5 years of relevant experience.

Key Responsibilities

• Identify, assess, and implement business process improvements within the Customer Care organization to enhance efficiency, quality, scalability, and customer experience.
• Partner with Solutions and cross-functional teams to translate business requirements into practical process enhancements and digital solutions using available tools.
• Develop, maintain, and publish reports, dashboards, and performance insights that support organizational goals, service targets, and informed decision-making, utilizing tools such as Power BI and artificial intelligence applications.
• Support the Customer Service team with customer orders and registrations across relevant channels, including web-based platforms, ensuring accurate and timely order handling.
• Provide insights into Open Order Books (OOB), customer credits, returns, pricing differences, and stock level risks and opportunities.
• Analyze operational and customer data to identify trends, risks, root causes, and improvement opportunities, recommending practical corrective or preventive actions.
• Lead or contribute to cross-functional projects, ensuring clear requirements, timely execution, effective stakeholder communication, and sustainable adoption of new processes or tools.
• Maintain accurate records, comply with applicable policies and procedures, and support continuous improvement, audit readiness, and operational excellence.

Work Environment

This position follows a hybrid working model, combining remote work with on-site presence based on business needs and local workplace guidelines. The role does not require travel, allowing for focused collaboration with local and regional partners while supporting operational priorities and continuous improvement initiatives.

Compensation and Benefits

Medtronic offers a competitive salary and a flexible benefits package. The company recognizes employee contributions and provides a wide range of benefits, resources, and competitive compensation plans designed to support employees at every career and life stage. This position is eligible for the Medtronic Incentive Plan (MIP).