Order Taker Room Service (Saudi National)📣 Job Ad

Role Overview: Order Taker Room Service

The Ritz-Carlton Hotel Company, *** is seeking a dedicated Order Taker Room Service to join our full-time team in Riyadh. This role is central to ensuring exceptional guest experiences by accurately processing room service orders and addressing inquiries. We are looking for candidates with 0-1 years of experience who are committed to upholding our high standards of service.

Key Responsibilities

• Take room service orders accurately over the phone and answer questions regarding menu selections.
• Coordinate with kitchen staff to ensure timely and correct order preparation, communicating any additional meal requirements, allergies, dietary needs, and special requests.
• Address guest inquiries concerning the origin, vintage, and style of various wines.
• Place and log call backs for room service orders, notifying guests and management of any service delivery delays.
• Record transactions in the MICROS system at the time of order and complete all closing reports, including MICROS reports.
• Process all payment methods and maintain the cleanliness of work areas throughout the day.
• Adhere to all company, safety, and security policies and procedures, reporting accidents, injuries, or unsafe work conditions to management.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Communicate professionally with colleagues and guests, fostering positive working relationships and supporting team goals.
• Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.

Physical Requirements of the Role

• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, renowned for creating exceptional guest experiences. We attract hospitality professionals who are empowered to be creative, thoughtful, and compassionate, setting the standard for luxury service worldwide. Our foundation is built upon the “Gold Standards”, which guide our daily operations and commitment to excellence. As part of our team, you will learn and exemplify these standards, including our Employee Promise, Credo, and Service Values. The Ritz-Carlton is part of the Marriott International portfolio of brands, offering a global team environment where individuals can thrive and develop.

Candidate Profile and Experience

• 0-1 years of experience in a related hospitality or customer service role.
• Demonstrated ability to communicate clearly and professionally, both verbally and in writing, including appropriate telephone etiquette.
• Proficiency in recording transactions, ideally with experience using systems like MICROS.
• Commitment to maintaining a clean and professional appearance and work area.
• Ability to complete safety training and certifications as required.
• A proactive approach to guest service, anticipating needs and resolving concerns effectively.

Our Commitment to Service Excellence

Joining The Ritz-Carlton means becoming part of a legacy of luxury hospitality where every team member contributes to delivering unparalleled service. We are dedicated to fostering an environment where you can be proud of your work and your colleagues, continually striving for excellence in guest care and comfort by adhering to our established quality expectations and standards.