Outsourced Manpower Supervisor

About the Role

Salasa is seeking an Outsourced Manpower Supervisor to manage and optimize outsourced manpower operations across all Salasa facilities, including fulfillment centers, dark stores, and other operational sites in Riyadh, Saudi Arabia. This full-time role is responsible for ensuring manpower discipline, compliance, and vendor accountability, while reinforcing consistent operational standards, safety practices, and company culture across the network.

Role Context and Impact

As the central field governance function, the Outsourced Manpower Supervisor acts as a liaison between Operations, Security, HSSE, Vendors, and People & Culture. The role focuses on enhancing visibility, enforcing standards, and proactively mitigating manpower and operational risks to ensure smooth and compliant operations.

Key Responsibilities

• Enforce manpower discipline, attendance adherence, and behavioral standards for all outsourced personnel.
• Ensure strict compliance with company policies, operational SOPs, and HSSE requirements.
• Identify and escalate non-compliance risks, driving timely corrective actions with relevant stakeholders.
• Coordinate daily with outsourcing vendors on manpower performance, attendance gaps, replacements, and escalations.
• Hold vendors accountable against agreed Service Level Agreements (SLAs), manpower quality standards, and service levels.
• Monitor manpower productivity and reliability to ensure operational continuity across all sites.
• Conduct regular site visits, audits, and inspections across warehouses and dark stores to assess manpower performance and operational discipline.
• Identify operational inefficiencies, governance gaps, and manpower-related risks, and drive corrective actions in collaboration with Operations and relevant functions.
• Develop structured reports highlighting manpower trends, compliance gaps, incidents, and improvement areas.
• Provide actionable insights and recommendations to improve manpower performance, vendor effectiveness, and operational discipline.
• Maintain visibility on key manpower metrics such as attendance, turnover, compliance, and incidents.
• Support the onboarding of outsourced manpower to ensure alignment with Salasa standards, expectations, and culture.
• Reinforce manpower awareness on policies, safety practices, and operational discipline.
• Partner with People & Culture, Operations, Security, and HSSE to drive engagement initiatives and strengthen field culture consistency.

Qualifications and Experience

• 5-10 years of relevant experience.

Performance Measures

• Reduction in outsourced manpower cost.
• Improvement in time-to-value and onboarding time.
• Legal compliance of all outsourced manpower.
• Manpower attendance and discipline adherence.
• Vendor SLA compliance and responsiveness.
• Reduction in manpower-related incidents and violations.
• Audit findings closure rate and turnaround time.
• Manpower turnover and replacement efficiency.
• Compliance with HSSE and operational standards.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, involving operations across various Salasa facilities.