Planning & Follow up Expert📣 Job Ad

About the Role

The Zakat, Tax and Customs Authority is seeking a Planning & Follow up Expert to join its team in Riyadh, Saudi Arabia. This full-time role is designed for a professional with 5 to 10 years of experience, who can lead work activities autonomously towards predetermined long-term objectives. The expert will function as an internal consultant and facilitator, providing guidance to ensure the effective delivery and performance of operational activities. A primary focus will be on supporting the development of departmental annual operating plans, strategy, and Key Performance Indicators (KPIs) based on approved strategic objectives and priorities.

Strategic Planning and Development

• Collect and analyze data to develop detailed reports outlining proposed Governor Office strategy.
• Communicate approved Governor Office strategic objectives and priorities to relevant internal stakeholders.
• Develop departmental annual operating plans and strategy in alignment with communicated objectives.
• Consolidate departmental strategic, operational, and budgetary plans, coordinating with the Strategy and Development sector for management approval.
• Develop KPIs and targets for the Governor Office, ensuring alignment with ZATCA’s strategic objectives.

Business Plan Implementation and Oversight

• Ensure the proper implementation of ZATCA’s approved operational plans.
• Support internal Governor Office departments in identifying and resolving challenges in collaboration with relevant internal stakeholders.
• Coordinate the implementation of cross-organizational activities and initiatives, ensuring adherence and compliance to organizational mandates.
• Escalate discrepancies when necessary to ensure compliance.
• Coordinate with the Strategy and Development sector and act as a focal point for business process updates, ensuring alignment with ZATCA’s guidelines, templates, and strategic objectives.
• Follow up on project management activities within the Governor Office and develop status update reports.

Action Plan Follow-up and Request Management

• Draft recommended action plans based on meeting outcomes, communicate them with relevant stakeholders, and follow up on the implementation of key decisions.
• Provide regular updates to the Governor on decision implementation progress and special project status.
• Coordinate requests received from internal stakeholders across functions, address requirements, and report on status to ensure timely and accurate fulfillment.

Operational Excellence and Team Support

• Adhere to all relevant policies, processes, and standard operating procedures to ensure controlled and consistent work execution.
• Assist in solving escalated problems and provide necessary support for junior team members to ensure efficient work delivery.
• Escalate complex problems to the relevant personnel for proper resolution.
• Train junior staff on various job activities to facilitate knowledge transfer, where applicable.
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/junior staff.
• Support junior staff or direct reports in executing their duties according to established policies and processes.

Qualifications and Education

• A Bachelor’s degree in Business Administration or an equivalent field is required.
• A Master’s degree in Business Administration or an equivalent field is preferred.
• A minimum of 5 to 10 years of relevant professional experience is required.