Program Manager📣 Job Ad

About the Program Manager Role at HCLTech

HCLTech is seeking a Program Manager to join our team in Riyadh, Saudi Arabia. This full-time role is central to overseeing the execution of training programs, ensuring effective communication, compliance, and robust stakeholder engagement throughout the program lifecycle. The ideal candidate will bring 5 to 10 years of experience in program management, with a focus on delivering complex training initiatives.

Program Oversight and Governance

This role involves comprehensive management of training programs from execution through evaluation. Key responsibilities include:

• Monitoring program health and communicating progressive delivery of the program and confirmed classes on a weekly basis.
• Authoring and distributing "Weekly Learning Program Update" and "Weekly Report" emails to all program stakeholders across Google, Customer, and ATP, providing condensed status updates, key achievements, upcoming training, and critical focus areas.
• Providing reporting-based insights quarterly to inform future iterations of programs and any necessary pivots to improve success likelihood.
• Establishing program governance and ensuring all activities remain within Google Training Compliance guidelines bi-annually, partnering with the Cloud Learning Lead (CLL) and Learning Services and Order Fulfilment Operations (OFO).
• Attending onsite or virtual customer meetings as required to represent Google Cloud Learning.
• Navigating and leading coordination for requests outside the established program, triaging to appropriate teams across Google and the customer.

Training Delivery and Logistics Management

The Program Manager will be responsible for the operational aspects of training delivery, including:

• Acting as the primary liaison between learning service stakeholders, including CLL, trainers, and OFO, through weekly meetings and leading bi-weekly alignment meetings.
• Anticipating and addressing delivery issues, reflecting them accurately in weekly reports.
• Working with ATP and the Customer to finalize the training schedule on a quarterly basis, managing iterations in line with CLS rescheduling policies.
• Consistently emphasizing adherence to Cloud Learning Services policies for cancellation, postponement, and other changes.

Registration and Marketing Coordination

This role involves managing the registration process and supporting promotional efforts for training programs:

• Managing and tracking certification voucher distribution and reporting.
• Coordinating promotional engines, including email blasts, social media assets (Ha ilo posts), and brochures bi-weekly in close collaboration with marketing teams across Google, ATP, and the Customer.
• Contributing insights monthly to inform marketing plan development and validating training registration or landing pages aligned with the training schedule.
• Working with Marketing to establish a sustainable cadence of reminder emails one week prior to events, social media communications, or localized requests.
• Managing the Google RSVP registration tool and website updates for Customer Initiative courses in close collaboration with CLS Ops and Marketing, as well as ATP and the Customer.

Reporting and Evaluation

The Program Manager will be responsible for comprehensive reporting and evaluation of program effectiveness:

• Monitoring learning consumption across all modalities, including Instructor-Led Training (ILT), On-Demand (OLT), and vouchers.
• Establishing a monthly cadence to measure learning effectiveness and gathering feedback from learners to identify improvement opportunities.
• Setting and tracking registration targets and other Key Performance Indicators (KPIs) for quarterly reports for Joint Steering Committees or the Customer.
• Providing continuous program reviews and weekly updates.
• Creating comprehensive final training reports bi-annually that provide an end-to-end overview of program metrics and effectiveness.

Required Experience

Candidates for this position should possess 5 to 10 years of professional experience in program management, ideally within a training, learning, or educational technology context. A proven track record of managing complex projects, coordinating diverse stakeholders, and ensuring compliance with organizational guidelines is essential for success in this role.