Project Manager

About Intellect Design Arena Ltd

Intellect Design Arena Ltd is a global financial technology leader that provides cloud-native, composable, and intelligent platforms to financial institutions worldwide. The company operates extensively across the Middle East, with a growing presence in the region's financial hubs, empowering Islamic, regional, and tier-one institutions. Intellect blends deep domain expertise with technology to drive digital transformation and operational efficiency.

Role Summary

Intellect Design Arena Ltd is seeking an experienced Customer Success Manager (CSM) / Program Manager to oversee major software implementation projects in Riyadh, Saudi Arabia. This full-time role focuses on bridging high-level delivery management with strategic customer relationship building. The CSM will act as a trusted advisor to CXO-level bank executives, ensuring customers achieve their long-term business objectives, with primary performance metrics rooted in project delivery, governance, and execution. A minimum of 10 years of experience is required for this position.

Key Responsibilities

• Manage, plan, and govern multi-million dollar banking platform implementations from end-to-end.
• Maintain oversight on timelines, risk mitigation, resource management, and project status.
• Drive operational efficiency independently, without requiring constant guidance from regional leadership.
• Serve as the primary point of contact and trusted advisor for executive stakeholders and CXOs within client banks.
• Focus on post-delivery customer success, ensuring clients achieve core strategic goals beyond project completion.
• Identify expansion and upselling opportunities within client accounts through relationship management.
• Guide and collaborate with onsite Tech Leads and Subject Matter Experts (SMEs).
• Maintain a high-level understanding of cloud-native Full-Stack Java / J2EE architectures and banking ecosystem integrations.
• Proactively integrate AI-driven workflows and tools across project governance, planning, and reporting to accelerate delivery and enhance team efficiency.

Required Experience and Skills

• Over 10 years of experience in customer success management or program management, specifically within software implementation projects.
• Demonstrated ability to manage large-scale banking platform implementations.
• Experience in strategic customer relationship building with CXO-level executives.
• Understanding of cloud-native Full-Stack Java / J2EE architectures and banking ecosystem integrations.
• Proficiency in leveraging AI and process automation for project governance and reporting.

Work Location

This full-time position is based in Riyadh, Saudi Arabia.

Application Process

Interested candidates are invited to apply for this role. Salary details will be discussed during the interview process.