Purchasing Support Specialist📣 Job Ad

21 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Job Description

About Autobia

Autobia is seeking a Purchasing Support Specialist to join its team. This full-time position is based in Riyadh and plays a key role in maintaining high standards of customer satisfaction and operational efficiency within the purchasing department.

The Role of a Purchasing Support Specialist

The Purchasing Support Specialist is responsible for the end-to-end resolution of customer complaint tickets related to purchases. This role requires effective coordination between customers, suppliers, and various internal teams to ensure that every issue is resolved accurately, efficiently, and to a high level of customer satisfaction.

Key Responsibilities

Receive, respond to, and manage customer complaint tickets related to purchases, ensuring timely first response and full resolution within defined Service Level Agreements (SLAs).
Communicate directly with suppliers to resolve purchase-related issues, including missing items, incorrect products, defects, and delivery delays.
Collaborate with cross-functional teams such as Sales, Procurement, Warehouse, and Finance to escalate and resolve customer cases efficiently.
Accurately document complaint details, actions taken, and resolutions to maintain a clear and auditable case record.
Monitor outstanding cases, ensure timely follow-up, and track Key Performance Indicators (KPIs) including ticket resolution time, first response time, and customer satisfaction score.

Required Experience

Candidates for this role should possess 0-1 years of relevant experience. This position is suitable for individuals looking to develop their career in purchasing support and customer resolution.

Work Environment and Location

This is a full-time position located in Riyadh, Saudi Arabia. The role requires on-site presence to facilitate direct coordination with internal teams and manage operations effectively.