Reception Supervisor📣 Job Ad

About the Role

SEVEN (Saudi Entertainment Ventures) is seeking a Reception Supervisor to manage all reception and guest welcoming operations within a dining hall in Riyadh Province, Riyadh. This full-time position ensures a professional, welcoming, and efficient first point of contact for all guests, playing a key role in enhancing the overall guest experience.

Role Purpose and Scope

The Reception Supervisor is responsible for leading the reception team, which includes the Head Hostess and Hostesses/Receptionists. This involves maintaining service standards, ensuring effective guest engagement, and upholding operational procedures. While primarily a managerial role, the supervisor will also provide direct support and cover reception shifts as needed to ensure continuous operational coverage.

Key Responsibilities

• Oversee daily reception and guest welcome operations, ensuring professional, friendly, and efficient guest reception.
• Maintain high standards of guest service and ensure consistent adherence to reception procedures.
• Monitor guest flow and coordinate with floor teams to ensure smooth operations, particularly during peak periods.
• Manage and supervise the reception team, including developing staff schedules and ensuring adequate coverage.
• Provide coaching, guidance, and feedback to team members to support continuous development and uphold professional appearance and service etiquette.
• Ensure guests receive prompt assistance, accurate information, and a positive first impression of the venue.
• Support the team in resolving guest inquiries, requests, or complaints professionally.
• Promote the dining hall concept, vendors, and ongoing events to guests.
• Monitor guest feedback and identify opportunities to enhance the overall guest experience.
• Provide operational support by covering reception shifts and assisting the team during busy periods or staff absences.
• Maintain regular communication with the Operations Manager regarding guest experience, operational issues, and service improvements.
• Report guest feedback, operational updates, and service observations to management.

Qualifications and Experience

• Minimum of 8 years of experience in hospitality, guest relations, or reception operations.
• At least 5 years of experience in a supervisory or managerial role.
• Experience in restaurants, hotels, food halls, or large hospitality venues is preferred.

Team and Work Environment

This role operates within a dynamic dining hall environment in Riyadh, leading a dedicated team of hostesses and receptionists. The supervisor will collaborate closely with floor supervisors and operational teams to ensure seamless guest service across the venue.

Application Information

We invite qualified candidates to apply for this full-time position. Salary details will be discussed during the interview process.