Front Desk Manager Saudi Talent📣 Job Ad

About the Opportunity

Rotana Hotels is seeking a Front Desk Manager Saudi Talent to join our team in Makkah, Saudi Arabia. This full-time role is suited for a professional with 2-5 years of experience in front office operations within the hospitality sector, focusing on delivering high standards of guest service.

Role Overview

The Front Desk Manager is responsible for overseeing the daily operations of the Front Office, with a primary focus on reception services. This includes ensuring the accurate and efficient completion of end-of-day procedures and subsequent reports. The role emphasizes a guest-focused approach, aiming to provide high levels of customer service and implement creative solutions for guest needs.

Key Responsibilities

• Actively gather guest feedback and preferences regarding hotel services and initiate actions to maximize guest satisfaction.
• Maximize room revenue through up-selling within stipulated guidelines, optimizing the sale of room inventory while controlling room availability during high occupancy periods.
• Actively promote and sell company loyalty programs, Food & Beverage events/in-house facilities, and hotel/company partners.
• Ensure all accounting and auditing practices comply with company policies and governmental requirements, and verify audits and registration cards before submission to accounts.
• Lead and coach the team to achieve exceptional guest service and colleague satisfaction results by applying all corporate and property standards and policies.

Qualifications and Experience

• A degree in the hospitality field.
• Previous experience in the Front Office Department within a hotel environment.

Required Skills and Attributes

• Fluency in both written and spoken English.
• Immaculate personal presentation.
• Demonstrated ability to solve problems effectively.
• Computer literacy.
• Knowledge of Opera is highly regarded.
• Proficiency in up-selling and revenue maximization techniques.
• Service-oriented approach with a commitment to exceeding guest expectations.
• A positive, proactive, flexible, and approachable attitude.
• Ability to perform effectively under pressure in a fast-paced environment.
• Strong leadership qualities, comfortable working with a multi-cultural team and diverse guests.

Core Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results