Regional Lead

About the Role

Nokia Al Saudia is seeking an experienced professional for the role of Regional Lead. This full-time position is based in Riyadh, Saudi Arabia, and requires strong leadership and management capabilities to oversee Managed Services (MS) field operations within the East & Central Regions. The successful candidate will demonstrate deep technical expertise in Nokia RAN and Transport networks, coupled with the ability to manage field teams and ensure contractual compliance.

Key Responsibilities

• Manage and oversee Nokia RAN and Transport (Optics + IP-MPLS) network operations across the East & Central Regions.
• Provide leadership and management for regional Managed Services (MS) activities.
• Proactively follow up on all MS field activities, including corrective maintenance, preventive maintenance, and acceptance activities, at both regional and national levels.
• Act as a key interface with customers, subcontractors, NOC, BO, and other internal and external stakeholders, ensuring effective communication.
• Prepare and deliver professional presentations and reports using MS Office to internal teams and customer peers.
• Manage regional field teams and ensure 24/7 execution of MS activities to comply with contractual SLA requirements.
• Prepare and submit accurate weekly and monthly operational reports to both customers and internal management.
• Report directly to the FLM Manager and serve as acting manager in their absence.
• Monitor spare stock levels and coordinate spare part requirements with SPM coordinators and Nokia HWS.
• Utilize MS tools such as MyWFM.

Qualifications and Experience

• Degree in Telecom Engineering or equivalent.
• 8–10 years of relevant experience in telecommunications, including Nokia RAN and Transport (Optics + IP-MPLS).
• Proven management or leadership experience in Managed Network Services, preferably at a regional or higher level.
• Locally available in Saudi Arabia, preferably in the East & Central Regions, with valid and transferable Iqama documents.

Required Skills

• Ability to manage large field teams and ensure SLA compliance under a 24/7 operational framework.
• Strong communication and stakeholder management skills.
• Proficiency in MS Office tools with the ability to prepare high-quality reports and presentations.
• Good organizational and problem-solving skills.
• Familiarity with MS operational tools such as MyWFM is an advantage.

Work Type

This is a full-time position based in Riyadh, Saudi Arabia, requiring a commitment to 24/7 operational oversight.