REPRESENTATIVE CALL CENTER

About the Role

alfanar Group is seeking a Representative, Call Center to join their team in Riyadh. This full-time role focuses on delivering high-quality customer service by managing customer interactions and ensuring timely resolution of requests and complaints.

Job Purpose

The primary purpose of this role is to provide excellent customer service through effective management of inbound and outbound calls. The representative will be responsible for accurately processing service requests and complaints, ensuring follow-up, and achieving resolutions that align with company standards and customer satisfaction goals.

Key Responsibilities

• Receive and handle all incoming calls via the toll-free number promptly and professionally.
• Actively listen to customers to accurately identify their needs and provide appropriate solutions or guidance.
• Create detailed service tickets in the Cloud for Customers (C4C) system for various requests, including spare parts, maintenance, inquiries, complaints, service needs, and warranty documentation.
• Ensure accurate and complete data entry for all customer interactions and requests.

Qualifications and Experience

• 0-1 years of relevant experience.

Work Type

This is a full-time position based in Riyadh.

Application Process

Interested candidates are encouraged to apply for this role to contribute to alfanar Group's customer service objectives.