Royal Service Agent Saudi Nationals Only

About Accor and Fairmont Ramla Riyadh

Accor is seeking a Royal Service Agent to join the team at Fairmont Ramla Riyadh. Fairmont Ramla Riyadh is a luxury hospitality destination in Riyadh, offering premium serviced residences, dining experiences, and guest services. As part of the Fairmont brand, the property focuses on delivering high standards in hospitality and culinary arts.

Role Summary

The Royal Service Agent is responsible for ensuring guests' service needs are met professionally and promptly. This full-time role involves working closely with the Front Office team to maintain smooth operations, support staff, and uphold hotel standards. The position is open to Saudi Nationals only, requiring 0-1 years of experience.

Key Responsibilities

• Address guest service needs in a professional and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.
• Conduct room and hotel orientation for new guests and assist in staff training.
• Ensure the Front Office staff is aware of availability states (open, on request, closed dates, high demand dates).
• Maintain updated telephone extension lists and follow daily checklists.
• Be knowledgeable about hotel guest rooms, rates, promotions, amenities, and services.
• Have full knowledge of the hotel’s emergency procedures and protocols.
• Inform personnel and supervisors about important events and news.
• Protect guest and associate security by not revealing personal information unless authorized.
• Maintain hotel equipment and assets in excellent condition.
• Foster a positive atmosphere and high morale among staff.
• Promote Accor loyalty programs and hotel promotions.
• Read and update the Manager on Duty (MOD) log and ensure proper handovers between shifts.
• Report all guest comments or complaints to management.
• Ensure VIP rooms are assigned in advance and prioritize special requests.
• Supervise Front Office operations, including Reception and Guest Relations, ensuring standards and procedures are followed.
• Update and maintain files as requested by the Royal Service/Front Office Supervisor and Front Office Manager.
• Share daily activity highlights with management, including guest opportunities.
• Carry out any other reasonable tasks as requested by management.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Ability to follow company and department policies and procedures diligently.
• Strong commitment to guest service and hospitality standards.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a luxury hospitality setting, collaborating closely with the Front Office team and other hotel departments to deliver high-quality guest experiences.

Application Information

We encourage qualified Saudi Nationals to apply for this role.