Sales Specialist Account Growth

About Fresha

Fresha is an AI-powered operating system for the global beauty and wellness industry. The platform supports businesses in managing operations, fostering growth, and strengthening client relationships. Fresha operates globally with offices across Europe, North America, the Middle East, and Asia Pacific, serving over 130,000 beauty and wellness businesses in 120 countries.

Role Overview

Fresha is seeking an Account Manager to join its commercial team in Riyadh, Saudi Arabia. This full-time role involves managing and expanding a portfolio of Fresha partners within the Arabic-speaking market. The Account Manager will report to the Account Manager Team Lead and will focus on building relationships, understanding partner businesses, and identifying opportunities to increase platform adoption and monetization. This position requires 2-5 years of experience and balances partner experience with revenue growth and retention targets.

Key Responsibilities

• Manage a portfolio of existing Fresha partners, overseeing monetization, retention, and revenue growth.
• Analyze account performance to identify opportunities for product adoption, upselling solutions, and increasing monetized revenue.
• Cultivate long-term relationships with partners through proactive communication and regular video meetings.
• Implement a consistent contact strategy to maintain partner engagement and identify opportunities to reduce churn.
• Achieve commercial targets and accurately record account activity, opportunities, and next steps in the CRM.
• Educate partners on the value of the Fresha platform and ensure they utilize available products and services effectively.

Career Development

• Take ownership of a portfolio of Fresha partners, directly influencing retention, monetization, and revenue growth.
• Identify and drive opportunities to increase product adoption and enhance business value from Fresha.
• Develop relationships with business owners and decision-makers across the Arabic-speaking market.
• Enhance skills in Account Management, upselling, retention, and SaaS commercial growth.
• Contribute to partner success and Fresha's continued growth in global markets.

Work Environment

This role is based in the Riyadh office, requiring 5 days per week of in-person interaction and teamwork. The environment values performance, autonomy, and continuous improvement. Candidates who are commercially motivated, proactive, and adept at relationship building while working towards clear targets are encouraged to apply.

Application Process

Video submissions will be prioritized to expedite the interview process. In your video, please introduce yourself, state your motivations, explain your interest in Fresha, and describe why you are a suitable candidate for this role. Fresha is committed to an inclusive workforce, ensuring fair consideration for all applicants regardless of background or protected characteristics. Accessibility accommodations can be provided upon request.