Senior Account Risk Manager

About IFS

IFS is a company with over 7000 employees globally, generating $ billion in revenue. The company specializes in enterprise software solutions powered by AI technology, focusing on the Moment of Service™. IFS is committed to internal AI adoption to enhance creativity and productivity, and to deliver cutting-edge solutions. The company emphasizes flexibility, innovation, and a global impact, addressing societal challenges through agility, collaboration, and trust. IFS promotes a diverse and inclusive workforce, reflecting various cultures, backgrounds, and viewpoints.

The Role of Senior Account Risk Manager

IFS is seeking a Senior Account Risk Manager for a full-time position in Riyadh, requiring 5-10 years of experience. This role is responsible for leading the resolution of strategic at-risk customer accounts across the global portfolio. The Senior Account Risk Manager will proactively manage and resolve risks within committed timelines, acting as a global orchestrator and accountability driver. The position involves leading cross-functional engagement to protect revenue, cash flow, customer retention, and profitability, while providing executive-level visibility and governance.

Key Responsibilities

• Own and drive the resolution of high-risk customer accounts, ensuring agreed actions are executed and target dates are achieved.
• Facilitate a regular global risk review cadence across all regions and business divisions.
• Serve as the central point of coordination and escalation for accounts with significant financial, commercial, delivery, or customer-retention risks.
• Maintain accurate risk account records, including exposure, root causes, mitigation plans, owners, and next steps.
• Monitor and report on risks impacting Annual Recurring Revenue (ARR), renewals, collections, churn, revenue realization, and bad debt exposure.
• Develop executive dashboards and management reporting to provide visibility into risk trends, exposure, accountability, and resolution progress.
• Drive accountability across stakeholders and challenge delays to ensure timely closure of critical issues.
• Partner with Sales, Customer Success, Finance, Legal, Delivery, Product, and Leadership teams to accelerate resolutions.
• Lead automation initiatives to streamline data collection, reporting, workflow management, and risk tracking processes.

Required Qualifications and Skills

• Significant experience in the software industry, specifically in areas such as finance, risk management, collections, customer success operations, or strategic account governance.
• Strong understanding of software business models, including ARR, renewals, retention, implementation risks, and revenue realization.
• Proven ability to drive complex account resolutions and influence senior stakeholders without direct authority.
• Excellent executive communication, presentation, and stakeholder management skills.
• Strong analytical capabilities with the ability to assess financial, operational, and commercial risks.
• Highly tech-savvy with experience in process automation, workflow optimization, and systems integration.
• Strong project management, organization, and follow-through skills.
• Persistent, resilient, and results-driven mindset with the ability to drive accountability and closure.
• Experience operating in a global matrix environment across multiple business units.

Work Environment

This role operates within a global, diverse environment, contributing to a team committed to sustainability and making a positive impact. The position requires operating in a global matrix environment across multiple business units.

Application

Join IFS to contribute to a team that leverages AI-driven solutions to drive change and make a difference.