Senior Customer Solutions Consultant

About Unifonic

Unifonic operates in the CPaaS (Communication Platform as a Service) sector, focused on business communication. Recognized as a Great Place to Work®, the company's team of over 400 individuals serves more than 5000 customer-centric companies. Unifonic fosters a collaborative environment, and its team members are described as Unifones, who are also shareholders. The Sales team drives revenue by acting as trusted consultants, comprising experts in account management, business development, and customer service, collaborating with other departments to meet customer needs.

The Role

Unifonic is seeking a Senior Customer Solutions Consultant to join its team in Riyadh, Riyadh Province. This full-time position involves leading digital transformation for customers through cloud communication solutions. The consultant will collaborate with virtual teams including sales, engineers, and support, building strong customer relationships and influencing strategic direction. Key aspects of the role include serving as a trusted advisor, engaging with CXOs and technology decision-makers, evaluating cloud communication strategies, recommending solutions, addressing deployment challenges, and ensuring successful adoption and customer satisfaction.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and documentation.
• Build working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Join Sales team meetings to understand customer pain points, requirements, and business goals, and help shape the most relevant solutions.
• Support problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products more effectively.
• Build and deliver product demos and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals cleanly to the Customer Success team, providing clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Candidate Profile

The ideal candidate will possess the ability to create a positive customer experience by effectively matching product and service offerings to customer needs. This includes understanding and troubleshooting customer requirements and translating them into workable solutions. Strong interpersonal skills are essential for engaging multiple stakeholders and collaborating effectively with virtual and cross-functional teams.

Required Experience and Attributes

Candidates should have 2-5 years of relevant experience. Additionally, the role requires individuals who demonstrate the following attributes:

• Analytical thinking and problem-solving.
• Ownership and accountability.
• Strong communication and collaboration skills.
• Adaptability and continuous learning.
• Mentorship and knowledge sharing.
• Resilience under pressure.
• Focus on quality and attention to detail.
• Drive for advocacy and innovation.

Location and Work Type

This is a full-time position located in Riyadh, Riyadh Province. The role operates within a dynamic and collaborative environment, requiring engagement with various internal and external stakeholders across different teams.