Senior Customer Solutions Consultant

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company focused on business communication. The company has a team of over 400 employees and serves more than 5000 customer-centric companies. Unifonic fosters a collaborative work environment that encourages creativity and new ideas.

The Role of Senior Customer Solutions Consultant

As a Senior Customer Solutions Consultant, you will enable customers to achieve digital transformation through cloud communication. This role involves leading collaboration with a virtual team comprising sales, engineering, and support resources. You will be responsible for building and maintaining strong customer relationships, influencing long-term strategic direction, and serving as a trusted advisor. The position also requires driving executive-level engagement with CXOs and technology decision-makers. You will assist customers in evaluating their cloud communication strategy, recommend solutions aligned with their business and technical requirements, remove deployment roadblocks, and ensure successful adoption while driving customer satisfaction. This is a full-time position based in Riyadh, Riyadh Province, requiring 2-5 years of experience.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Build working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Join Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products effectively.
• Build and deliver product demos and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team, providing clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Required Experience and Skills

• 2-5 years of relevant professional experience.
• Analytical thinking and problem-solving: Ability to approach problems clearly, use data, and find solutions.
• Ownership and accountability: Capacity to take responsibility and follow projects through to completion.
• Communication: Ability to explain ideas clearly and listen to others across teams.
• Collaboration: Aptitude for working well with others and supporting team goals.
• Adaptability and learning: Readiness to adjust to change and continuously learn new skills or tools.
• Mentorship and knowledge sharing: Willingness to help others grow and share expertise.
• Resilience: Ability to remain calm under pressure and handle setbacks constructively.
• Quality and attention to detail: Commitment to careful work and continuous improvement.
• Advocacy and innovation: Encouragement of best practices, efficiency, and new ideas.

Work Environment

The Sales team at Unifonic drives revenue and acts as trusted consultants to customers. The team comprises experts in account management, business development, and customer service, collaborating closely with other departments to ensure products and services meet customer needs.