Senior Customer Solutions Consultant

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company focused on digital transformation through cloud communication. The company has been recognized as a Great Place to Work® and employs over 400 individuals dedicated to serving more than 5000 customer-centric companies. Unifonic operates with an emphasis on collaboration and innovation.

Role Overview

The Senior Customer Solutions Consultant will be based in Riyadh, Riyadh Province, and is responsible for guiding customers through digital transformation using cloud communication solutions. This full-time role involves leading collaboration with virtual teams comprising sales, engineering, and support resources. The consultant will build and maintain strong customer relationships, influence strategic direction, and serve as a trusted advisor to CXOs and technology decision-makers.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Qualifications and Experience

• 2-5 years of relevant experience.
• Proven track record of success in sales or customer solutions.
• Ability to build and maintain strong customer relationships.
• Experience influencing long-term strategic direction and driving executive-level engagement.

Team Environment

The Sales team at Unifonic focuses on driving revenue while acting as trusted consultants to customers. The team includes experts in account management, business development, and customer service, working closely with other departments to ensure products and services meet customer needs.

Application Process

Candidates interested in this full-time position are encouraged to apply.